About the role
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
Competitive weekly base pay up to $19.75/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.
What You’ll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You’ll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
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Aplyr's read
Safelite is a dominant player in the U.S. vehicle glass repair industry, attracting hands-on technicians and customer service professionals dedicated to quality service.
What's promising
- •Safelite offers a wide range of roles, from technical to customer service, providing diverse career paths.
- •The company is a leader in vehicle glass repair, ensuring job stability and industry recognition.
- •Safelite invests in training, particularly for installation technicians, enhancing skill development.
What to watch
- •The company hires many seasonal roles, which may indicate fluctuating job security.
- •Limited public information about career advancement opportunities within Safelite.
- •The focus on technical roles may limit opportunities for those seeking non-technical positions.
Why Safelite
- •Safelite's specialization in auto glass repair sets it apart in the automotive services industry.
- •The company has a strong national presence, offering opportunities across the United States.
- •Safelite's emphasis on customer service is integral to its operational model and reputation.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Safelite
Safelite is a leading provider of vehicle glass repair and replacement services in the United States.
