Position:

Customer Success Manager

Job Description:

ABOUT THE ROLE

The aim of the role is to provide your allocated customers a great customer experience by building strong trusting relationships with them. Understanding the market and been able to position products from Arrow’s line card within their business to help develop and grow the account.

The successful candidate will be a professional, self-motivated, focused individual who can build and maintain strong relationships with Partners and Vendors

This is an office-based role but there will be an opportunity to go out and meet partners where required.

WHAT WILL YOU DO: 

• Managing the quoting process for some of our Strategic accounts.

• Working closely with the Business Development Managers, Product Specialists and the aligned vendor and partner contacts.

• Managing and maintaining the pipeline for opportunities within defined criteria and accounts base.

• Assist and support your accounts on queries.

• Develop and maintain working relationships with vendor personnel.

• To meet margin/ revenue targets.

• To take responsibility for self-development in both product knowledge and job competencies, achieving all objectives set.

WHO YOU ARE: 

• Self-motivated with a hardworking and proactive approach.

• Structured sales approach i.e. building rapport with key people for partner and vendor, building confidence and trust within the customer base.

• Strong desire to give excellent customer service i.e. resolving enquiries efficiently and professionally.

• Capable of having a high-level understanding of the Arrow product portfolio (training will be given).

• A confident self-starter and strong team player.

• Ability to cope under pressure and prioritise work accordingly.

• Ability to demonstrate that the individual can work effectively under their own initiative and as a responsible, conscientious and reliable team member.

• Sound business acumen and ability to understand and interact with the customer.

• Competent in standard Microsoft Office applications.

Competencies  

• Accountability – Holds self and others accountable to meet commitments

• Collaborates – Builds partnerships and works collaboratively with others

• Drives Results – Consistently achieves results, takes on new opportunities and tough challenges

• Customer Focus – Builds strong customer relationships and delivers customer solutions

• Innovation – Creates new and better ways for the organisation to be more successful

Hours of Work

The company’s standard hours of work are 9.00am – 5.30 pm with one hour for lunch.

What We Offer:  

• Supportive work environment with flat structures.  

• Professional and personal development opportunities.  

• An opportunity to build your career in IT

• 25 days of Annual Leave

• Private healthcare and other benefits.

WHO WE ARE: 

Arrow Enterprise Computing Solutions (ECS), a part of Arrow Electronics, brings innovative IT solutions to market to solve complex business challenges. We deliver value-added distribution, business consulting and channel enablement services to leading technology manufacturers and their channel partners. We help businesses grow faster, operate efficiently and transform in a dynamic market.  

Arrow is an equal opportunity employer and is committed to create a diverse working environment by providing equal employment opportunity for all qualified persons. 

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Location:

UK-Newmarket, United Kingdom (Arrow Enterprise Computing Solutions Ltd)

Time Type:

Full time

Job Category:

Sales