Product Operations Manager - Billing and Operations

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Product Operations Manager - Billing and Operations

Role Overview
We are seeking a highly analytical and detail oriented Program Manager to support our Offers programs and billing operations. The role requires strong operational discipline, accuracy in handling financial processes, and comfort working with large datasets. You will manage loyalty issuer and vendor billing, support program setup, and ensure smooth day to day operations.
The ideal candidate enjoys working with data, is advanced in Excel, and thrives in a reporting heavy environment. Structure, precision, and the ability to manage repetitive tasks with consistency are critical.

Key Responsibilities
• Extract, clean, and analyse large datasets using Excel and internal systems.
• Provide technical and operational support for new and existing offer programs (platform setup, changes, troubleshooting).
• Manage client, merchant, and vendor billing, payments, and expense reconciliation.
• Oversee operational administration and financial controls.
• Document and maintain operational processes and SOPs.
• Support internal teams with ad hoc reporting and analysis.
• Ensure data integrity across systems and reporting workflows.
• Drive improvements in reporting processes and operational efficiency.
• Manage relationships with internal stakeholders and cross functional teams—ensuring effective communication and alignment.

All About You
• Bachelor’s degree in Business, Finance, Economics, Engineering, or related field.
• 3-5 years of experience in operations, reporting, or data analysis.
• Advanced Excel skills (mandatory): Pivot Tables, XLOOKUP/VLOOKUP, complex formulas, reconciliation.
• Strong analytical mindset with exceptional attention to detail.
• Ability to manage repetitive reporting tasks with accuracy and consistency.
• Highly organized, structured, and deadline driven.
• Strong administrative and process improvement capabilities.
• Knowledge of Power BI, Tableau, or SQL is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.