About the role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Assistant Manager Room Service at MGM Grand, you will be responsible for supervising daily room service operations while setting the stage for an exceptional guest experience. Through a warm, welcoming presence and attentive service, you will engage with guests, understand their unique stories and needs, and take ownership of their experience to ensure seamless service delivery. By leading with care, professionalism, and a passion for hospitality, you will help create meaningful, “WOW” moments that guests will remember long after their stay.
THE DAY-TO-DAY:
Manage, direct, and supervise all department employees; prepare work schedules to maximize effectiveness of the department in terms of service and labor costs.
Initiate changes in classification, salary action, transfer, and separation; coordinate weekly schedules and vacations; and monitor individual performance and meet with employees to discuss performance issues periodically.
Hire and train new and existing employees on job duties; counsel Room Service employees, and document all actions taken.
Assist guests who call for a private function with the selection of food and beverage items to meet their particular needs; oversee the set up and service at cocktail parties, private functions, and special Food and Beverage functions.
Coordinate activities with other Food and Beverage Departments as necessary to ensure all functions are ready on time and run smoothly.
Assist Telephone Dispatchers, Cashiers, and Checkers if problems arise.
Ensure that all guest checks are properly completed and credited to the proper account, the authorized signature(s) are indicated on all complimentary food and/or beverage orders, and ensure deliveries are logged and accounted for.
Maintain all Room Service equipment and ensure that materials are cleaned and polished after each use and return to the Room Service area; ensure liquor is returned to the service bar and the appropriate paperwork is completed.
THE IDEAL CANDIDATE:
High School Diploma or GED
2+ Years of Prior Relevant Experience related experience
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room.
Free parking on and off shift.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14520
Are you ready to JOIN THE SHOW? Apply today!
Aplyr's read
MGM Resorts International is a leader in global entertainment, offering diverse roles from gaming to hospitality, attracting those who thrive in dynamic environments.
What's promising
- •MGM Resorts offers diverse career paths in entertainment and hospitality, from gaming to culinary arts.
- •The company is investing in AI and automation, indicating forward-thinking innovation and adaptation.
- •MGM Resorts' global presence provides opportunities for career growth and international experience.
What to watch
- •The hospitality industry can have irregular hours, impacting work-life balance.
- •MGM Resorts operates in a highly competitive market, which may affect job stability.
- •Limited public information about employee satisfaction and internal culture at MGM Resorts.
Why MGM Resorts
- •MGM Resorts combines hospitality with entertainment, offering unique roles like Props Technician for Blue Man Group.
- •The company is involved in cutting-edge projects like AI and automation internships.
- •MGM Resorts' iconic properties like Bellagio and MGM Grand provide prestigious work environments.
Aplyr’s read is generated by AI from public sources. Was it useful?
About MGM Resorts
MGM Resorts International is a global entertainment company that operates a portfolio of destination resorts and casinos, offering a variety of entertainment, dining, and hospitality options.
