Customer Relationship Supervisor

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The Marine Claims Supervisor manages a team of expert adjusters to provide support for UPS multiple business functions, global accounts, and customers.
 

This position is responsible for delivering quality, timely claim productivity on a consistent basis, conducting audits, while ensuring adjuster goals are met with favorable results. The incumbent makes certain proper handling of loss/damaged claims by qualified licensed adjusters. This position supervises administrative and specialists’ staff.
 

Responsibilities

• Demonstrates an understanding of insurance products and policies.
• Conducts employee training and development plans.
• Has monthly head-to-head with employees.
• Audits and approves claim payment requests of Claims Adjusters.
• Review’s adjuster phone calls for professionalism, completeness, and accuracy.
• Responds to customer claims and damage inquiries.
• Creates claims training courses and videos, as needed.
• Maintains processes and procedures.
• Provides team coaching, training, and people development.
• Provides proper system access.
• Manages employee moves and promotions in Workday.
• Supervises individual and team performance.
• May create and/or run already existing reports.
• Assists with recruiting, interviewing, and hiring any future candidates.
• Oversee team goals annually.
• Maintains a small book of claims.
• Must be able to interpret customer and/or vendor contractual agreements.
• Willing to learn UPS terms and conditions for various regimes.

Qualifications/Requirements:

• Strong written and verbal communication skills.
• Strong digital literacy and fluency in different technology solutions and systems.
• Strong time and Organizational skills.
• Strong decision – making skills.
• Strong analytical skills.
• Active Listening skills.
• Demonstrates a detailed understanding of supply chain concepts.
• Understands risk management principles identifies risk factors that may impact UPS and/or client.
• Demonstrates flexibility to changes.
• Negotiation skills

Preferences:

• Bachelor’s degree or international equivalent
• Experience leading others.
• Minimum 3 years claims investigation adjudication experience.
• Proficient with Microsoft Office Products (Word, Excel, SharePoint, and Outlook)
• Driving Culture: Is a team player who works on being a positive influence with their peers and our customers.

Other Considerations:

Interaction Type: Interacts with leadership, claims team, internal and external customers.

Experience Level: Intermediate

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Other Criteria:

Position is Internal Grade Level 20D

Last Day to Apply 4/24/2026 at 11:59pm ET

Candidate must be located in the same geographic location as position or willing to self-relocate

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.