Escalation Specialist

The Escalation Specialist is responsible for identifying and resolving issues of the highest complexity, priority, visibility related to the client’s facilities in order to provide the client with a transparent and seamless resolution for their issue. The Escalation Specialist will take ownership of these critical needs, gather all relevant information, create, and then implement a plan to achieve success, and partner with internal leadership to communicate progress to the client, up to and including national account level client contacts. This role will interact with a number of internal and external stakeholders from the client’s senior leadership, to our vendors, to internal operations leadership and corporate functions. A successful Escalation Specialist will be comfortable working both as part of a team as well as autonomously and with limited direction and supervision, and they will demonstrate creativity and initiative in solving problems that may not have a standard, routine resolution.