Employment Type:

Full time

Shift:

Day Shift

Description:

Monday through Friday - Hours are 8:30-5pm

Position Summary
Oversees the daily operations of the Laboratory department, which encompasses first, second and third shifts with staff located at Mercy Health Muskegon location. Supervises in the planning, directing and evaluating of operations in 
collaboration with the Manager, including staff development, daily staff assignment of duties, customer service strategies, assistance with performance evaluation, implementing Muskegon's strategic and operational plan, and intra-and interdepartmental communication as well as a liaison with medical staff. Direct reports include Inpatient Lab Assistants.

What the Non Technical Lab Supervisor will need:

Education

• Minimum: High school Diploma/College Education preferred.

Related Experience

• Minimum: Two years phlebotomy experience
• Preferred: Previous leadership experience

Other Knowledge, Skills and Abilities

• Minimum: Strong verbal, written and interpersonal communication skills.
• Ability to comfortably interact with diverse populations
• Ability to work collaboratively in a team-oriented environment with a strong customer-service 
• orientation.
• Ability to prioritize work effectively.
• Ability to exercise independent judgment as appropriate within standard practices and procedures.

What the Non Technical Lab Supervisor will do:

• Collaborates with the Team Leads, Phlebotomists, Administrative Secretaries and Coordinators to ensure compliance with protocols/standards at all department locations. Conducts regular audits to ensure compliance.
• Tracks and reports on daily, monthly and quarterly metrics align with the strategic plan. Initiates process improvements for metrics not meeting targets.
• Prepares weekly, monthly and quarterly data/QA reports. Develops and conducts presentations for findings. 
• Prepares and ensures compliance with departmental policies and work standard.
• Establishes and maintains effective working relationships with staff regular huddles and meetings. 
• Coordinates and assigns the work to staff; assists as necessary to ensure quick turnaround times; performs frontline work as needed.
• Modifies colleague work schedules.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.