Learning Facilitator

The BlueCare Operations team is excited to welcome a new Learning Facilitator!

We’re looking for a high-energy professional with at least 2 years of experience in BlueCare claims/ customer service who’s passionate about coaching, teaching, and leading others.

In this role, you’ll design and deliver engaging training programs for both new hires and current team members—facilitating classroom instruction and hands-on learning that directly supports the success of our customer service and claims teams. This is a great opportunity for someone who’s patient, creative, and eager to grow as a facilitator and leader. Whether you have prior training experience or are ready to step into a learning-focused role, we encourage you to apply. This hybrid position offers a dynamic mix of virtual and in-person engagement in a fast-paced, collaborative environment.

This position does require to come onsite so candidates must live within a 35-mile radius of the Chattanooga Campus.

Job Responsibilities

• Developing, managing and delivering training using the Instructional Systems Design process to attain learning objectives and meet learners' needs.
• Monitoring participant progress and instructional program effectiveness; establishing and maintaining a learning environment to actively and freely promote learner engagement and participation.
• Reviewing training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure the consistency of quality and accuracy of content.
• Some travel may be required

Job Qualifications

Education

• High School Diploma or equivalent

Experience

• 2 years - Experience in claims or customer service required

Skills\Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proven leadership abilities that promote growth and development of employees
• Understanding of corporate policies and procedures
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills
• In depth knowledge of more than one line of business/systems

Grade: BSKL Grade 7

Incentive: QIP

# of openings: 2

BlueCare claims experience is required.

Number of Openings Available

1

Worker Type:

Employee

Company:

VSHP Volunteer State Health Plan, Inc

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.