Technical Architect - TMT (Internal Only)

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Job Category

Sales

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Role

In partnership with a TMT ENTR Enterprise Architect, the TMT ENTR Technical Architect is a pre-sales, customer-facing enterprise domain expert who applies broad technical skills, industry knowledge, and deep business acumen to support sales teams. You will develop Salesforce value propositions that align with the digital transformation and cloud adoption strategies of our Technology, Media, and Telecommunications (TMT) Enterprise customers.

As a subject matter expert in categories such as application architecture, data, integration, security, and artificial intelligence, you will use a consultative approach to understand complex requirements. You will determine the best Salesforce and third-party technologies to leverage, leading key discussions on change programs from both a business and technical perspective. Specifically, you will help TMT Enterprise sales teams develop repeatable propositions and go-to-market strategies while participating in the delivery of solution best practices and industry summits.

Baseline Requirements

• Requirement Translation: Ability to understand business and IT department requirements, translate them into compelling solutions, and present recommendations to executive, technical, and business audiences.

• Enterprise Software Knowledge: Deep understanding of enterprise software applications and their delivery.

• Coding & Scripting: Some coding experience and a willingness to work with code (e.g., Apex, Node, Go, Java, Python, or Ruby) is essential.

• Data & System Fundamentals: Solid understanding of database and data management principles, web/mobile application development, and system architecture.

• Application & Integration: Expertise in application lifecycle management, process orchestration, and enterprise integration principles and tools.

• Security: A strong grasp of network, application, and information security principles.

• Communication: Strong oral, written, presentation, and interpersonal skills.

• Education: Bachelor’s degree in Computer Science, Software Engineering, MIS, or other STEM degrees (or equivalent work experience).

Preferred Requirements

• Experience: Previous work as an architect, solution engineer, or developer in a customer-facing role providing software technology solutions.

• Hands-on Expertise: Experience building, implementing, or maintaining enterprise software (e.g., as an integration or implementation architect).

• Risk & Compliance: Understanding of risk mitigation, compliance, and security in an enterprise context.

• Innovation Techniques: Experience with design thinking, persona-based discovery, or other innovation methods.

• Vertical Knowledge: Proven experience in the TMT (Technology, Media, and Telecommunications) market segment.

• Salesforce Ecosystem: Knowledge of the Salesforce platform, including certifications and/or Trailhead Super Badges.

Agentic AI & Generative AI and Platform Desired Skills

The ideal candidate will have hands-on experience with these critical skills for designing modern, AI-powered solutions:

• Agentic AI & Agentforce: Direct experience developing and managing agentic AI frameworks, including proficiency with Agentforce to build autonomous agents that perform tasks and make decisions.

• Prompt Engineering & LLMs: Proven ability to optimize prompts for generative AI models using techniques like chain-of-thought and retrieval-augmented generation (RAG).

• Generative AI Architecture: Experience architecting AI solutions into enterprise systems, including knowledge of API gateways and data pipelines.

• Data360/Data Cloud: Deep understanding of Salesforce Data360 for unifying and activating customer data to enrich generative AI applications.

• Flow & Orchestration: Advanced proficiency with Salesforce Flow for orchestrating complex business processes involving AI agents.

Professional & Strategic Competencies

• Leadership: Strategic problem-solver and thought leader comfortable communicating with executive audiences.

• Project Management: Excellent time management skills with the ability to support multiple concurrent projects.

• Continuous Learning: A lifelong learner who is inquisitive and passionate about sharing technology knowledge.

• Travel: Willing and able to travel domestically.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $173,460 - $269,080 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $190,750 - $295,890 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.