About the role
Job Description
WHAT IS THE OPPORTUNITY?
The Digital Applications & Infrastructure Operations team is seeking a Senior Technical System Analyst to drive operational excellence across our enterprise digital applications portfolio. This role is critical to maintaining and optimizing our multi-cloud infrastructure supporting 9 dependent applications. You will focus on application support and technical operations, ensuring seamless day-to-day operations and enabling development teams to deliver efficiently.
WHAT WILL YOU DO?
- Manage day-to-day support tickets for various digital applications, troubleshoot issues across multiple technology stacks (MongoDB, Elastic, OCP), and drive first-contact resolution.
- Collaborate with development, QE, and product teams through regular technical calls to align architectural decisions, deployment strategies, and operational requirements.
- Coordinate with external vendors on technical issues, escalations, and support engagements; serve as technical liaison for third-party integrations and platform updates.
- Raise and manage change requests (CR/CAB process), participate in implementation work, and ensure compliance with enterprise change management protocols.
- Support on-call pager duty on a rotational basis, responding to production incidents and providing 24/7 operational support when required.
- Configure and maintain observability tools including Dynatrace RUM, PagerDuty alerts, Aternity monitoring, and Catchpoint synthetic scripting to ensure comprehensive system visibility and rapid incident detection.
WHAT DO YOU NEED TO SUCCEED?
Must have:
Experience in system administration or operational support roles with proven expertise in technical troubleshooting and infrastructure management.
- Demonstrated proficiency in at least one scripting language (Python, Bash, PowerShell) and SQL for troubleshooting.
- Experience with monitoring/observability tools (Dynatrace, PagerDuty, or similar platforms).
- Excellent problem-solving skills with the ability to diagnose complex technical issues, work under pressure, and communicate clearly with technical and non-technical stakeholders.
Nice-to-have:
- Experience with NoSQL databases (MongoDB) and search platforms (Elasticsearch/Elastic) in production environments.
- Certification in cloud platforms (Azure, Kubernetes).
- Hands-on experience with container platforms (OpenShift/Kubernetes) and multi-cloud environments (Azure, OCP).
- Experience with financial services or highly regulated industries.
- Knowledge of incident management and post-mortem processes (ITIL foundations preferred).
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Opportunities to do challenging work
#LI-Hybrid
#TECHPJ
Job Skills
Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical TroubleshootingAdditional Job Details
Address:
City:
Country:
Work hours/week:
Employment Type:
Platform:
Job Type:
Pay Type:
Posted Date:
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Aplyr's read
Royal Bank of Canada stands as a financial giant in North America, attracting professionals in AI, digital transformation, and regulatory compliance.
What's promising
- •RBC's strong market position in North America provides stability and growth opportunities.
- •The bank invests heavily in AI and digital transformation, offering cutting-edge roles.
- •RBC's diverse financial services cater to a broad client base, enhancing career variety.
What to watch
- •Regulatory scrutiny in the financial sector can impact operations and job stability.
- •Adapting to rapid technological changes may challenge some employees.
- •High competition in the financial industry could pressure profit margins.
Why Royal Bank of Canada
- •RBC's focus on AI modernization differentiates it in the financial services sector.
- •The bank's commitment to sustainability reporting highlights its forward-thinking approach.
- •RBC's extensive role variety in finance transformation attracts diverse talent.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Royal Bank of Canada
Royal Bank of Canada (RBC) is one of Canada's largest banks and a leading financial services provider in North America, offering a wide range of financial products and services to personal, business, and institutional clients.
