Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Responsibilities -

• Lead and manage end-to-end Service operations across the TPI region, including field service, technical support, spare parts and service contracts

• Ensure consistent service quality, compliance and operational effectiveness across all countries

• Drive continuous improvement initiatives to enhance service efficiency, reliability and customer experience

• Own and manage the Service P&L for the TPI region, including revenue growth, gross margin, cost control and CAST

• Lead annual budget planning, forecasting and performance tracking

• Drive service sales initiatives including upgrades, EOL/EOGS strategies and service contract optimization

• Be accountable for customer satisfaction across the region and manage key customer escalations

• Build strong relationships with strategic customers and key stakeholders

• Act as the primary Service interface for Sales, Projects and other internal functions

• Lead, coach and develop Service teams across direct and indirect markets

• Build and maintain a strong, capable Service organization aligned with Elekta standards and matrix structure

• Drive performance management, capability development and succession planning

• Promote a strong safety, quality and compliance culture

• Develop and support distributor service capabilities in indirect markets

• Ensure distributor performance, compliance and service quality meet Elekta standards

• Ensure full compliance with Elekta policies, quality standards, HSE requirements and OFAC license rules

• Ensure all service activities are conducted in line with local regulations and Elekta Code of Conduct

Authorities -

• Manage and approve Service operational budgets and expenses in line with company policies

• Participate in hiring decisions and organizational planning in accordance with Elekta recruitment processes

• Approve purchase requisitions within delegated authority limits

• Initiate and implement actions to improve service profitability, efficiency and cost structure

Relevant Knowledge, skills and competencies –

• Bachelor’s degree in Engineering or a related technical discipline

• Minimum 8–10 years experience in Service, After Sales or Operations roles

• Proven experience managing multi-country service operations

• Solid background in service financial management and KPI-driven performance

• Experience in regulated industries and/or medical technology is an advantage

• Strong leadership and people management skills

• Customer-focused mindset with strong escalation management capability

• Strong analytical and problem-solving skills

• Ability to identify and develop service revenue opportunities

• Experience working in matrix and multicultural organizations

• Excellent communication and stakeholder management skills

• Fluent in English; additional regional languages are an advantage

Additional local information or n/a

• Regular travel across Turkey, Pakistan and Iran required