Operations Manager, Fulfillment Operations
Confirmed live in the last 24 hours
ShipBob, Inc.
Job Description
As a member of the ShipBob Team, you will...
- Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
- Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
- Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Location: 11401 Harmon Rd., Fort Worth, TX
Shift: Monday - Friday, Day shift, with flexibility based on business need.
Role Description:
You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands-on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the General Manager, Fulfillment Operations. The backup for this role is the General Manager Manager, Fulfillment Operations.
What you’ll do:
- Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
- Ensure that we meet and exceed our merchant’s expectations.
- Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
- Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
- Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
- Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
- Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
- Additional duties and responsibilities as necessary.
What you’ll bring to the table:
- 4+ years of leadership experience.
- Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
- Experience with safety procedures within a distribution center environment.
- Established track record of taking ownership and delivering results.
- Understanding of Lean and Six Sigma.
Perks & Benefits:
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package >>> https://www.shipbob.com/careers/
- See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $69
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