Job Description

It’s about being the person that wants to see others succeed.

Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the IT Product Owner Manager role might be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As an IT and Digital Product Owner Manager, you are our leader, responsible for shaping and delivering solutions that drive exceptional customer and employee experiences. You will use your innovative mindset, effective communication skills and desire to do better by constantly creating and improving the Frost user experience. More than that, this role is about developing people and doing it with integrity, caring and excellence in mind. 

What you’ll do: 

• Understand employee and customer needs and deliver innovative solutions that create world class experiences
• Collect, track, and take action on metrics aimed at improving customer adoption, engagement, satisfaction, and operational effectiveness
• Align portfolio priorities with enterprise strategy, customer outcomes, risk management expectations, and Frost’s long-term vision
• Lead cross-functional Centers of Excellence for successful execution
• Ensure that internal controls are in place and functioning properly
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need:

• Bachelor’s degree in related field
• 8+ years’ experience in product management, customer experience management, business analysis, software engineering or related business experience
• Advanced understanding of digital products, enterprise payments, financial services operations, and customer experience strategy
• Expert knowledge in leading a team
• Strong conceptual, analytical, and strategic thinking skills
• Experience w/ Agile methodologies including Scrum and Kanban
• Experience working with digital technologies, including online, phone, and tablet

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.