About the role

Aplyr's Quick Take

This role is for an Associate Director of Product Management focused on leading product transformation initiatives at EQ Bank. You'll be working with various teams to enhance customer experiences and improve processes related to lending products. It's a hands-on individual contributor role that requires collaboration across departments.

Good fit

Ideal candidates will have several years of product management experience in the financial services sector, with a strong emphasis on customer experience and process improvement. A collaborative and innovative mindset will thrive in this environment.

Worth noting

The company emphasizes creativity and challenging the status quo in banking, which may appeal to those looking for a non-traditional corporate culture. However, the role's specific day-to-day tasks and metrics for success are somewhat vague.

Join a Challenger

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.

How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.

Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

The Work

The Product Manager will lead in the evaluation and execution of transformation initiatives, including, new products and product iterations / extensions. The Product Manager will work with the credit, underwriting, technology, compliance, and legal, marketing and distribution teams to identify and execute on transformation initiatives. Specifically, the Product Manager will work with the business to identify and execute on opportunities to enhance the client / advisor / broker experience, improve processes related to credit, fulfillment and servicing including driving efficiency and impact the overall customer experience to create loyalty and advocacy for EQB. This individual will work closely with technology teams responsible for developing key systems including Genesis, MyEquitable, EQConnect, PPLUS, etc.

The Product Manager, will be responsible for leading all initiatives related to discovery including research to requirement definition. The individual will be required to work with cross-functional teams to ensure that the priorities for the lending business lines are achieved. Key outcomes for this role are:

Portfolio value including improvements to originations and launching new products to deliver growth
Sales force effectiveness including growing submitted volumes and total customers for all Lending products
Broker / advisor / customer experience including CSAT and NPS
Broker and customer growth and loyalty Cycle times
Reduction in Cost per loan
Continuous improvement to the Growth Businesses products and related digital assets used within the business

Skills & Tags

product marketing sales

Aplyr's read

EQ Bank is a forward-thinking Canadian financial institution known for competitive rates and a strong focus on customer service, attracting diverse roles from tech to finance.
Synthesized from recent postings & public sources

What's promising

•EQ Bank offers competitive rates, appealing to cost-conscious customers.
•The company emphasizes customer service, enhancing client satisfaction.
•Diverse recent hires indicate growth and varied career opportunities.

What to watch

•Highly competitive banking sector may pressure profit margins.
•Rapid growth could strain existing resources and infrastructure.
•Regulatory changes in finance pose potential compliance challenges.

Why EQ Bank

•EQ Bank is known for its digital-first approach in banking.
•The bank's commitment to bilingual customer service sets it apart.
•Focus on technology roles suggests a strong emphasis on digital innovation.

Aplyr’s read is generated by AI from public sources. Was it useful?

About EQ Bank

EQ Bank

equitablebank.ca

View company

Concentra Bank is a Canadian financial institution that offers a range of banking products and services, including savings accounts, mortgages, and investment options, focusing on providing competitive rates and customer service.