Senior Director, Client Service

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

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Job Details

Job Title: Senior Director, Client Service – Financial Services

Location: Charlotte, NC (hybrid; onsite with client 2–3 days per week)

Kantar is the world’s leading AI-native marketing data and analytics business and an indispensable brand partner to the world’s top companies. We combine the most meaningful attitudinal and behavioral data with deep expertise and advanced analytics to uncover how people think and act. We help clients understand what has happened and why and how to shape the marketing strategies that shape their future.

About the job

This role is 100% dedicated to a major financial services client based in Charlotte, NC, with an expectation to be onsite 2 to 3 days per week. You will lead complex brand and advertising programs, act as a trusted adviser to senior client contacts, and ensure the work is delivered with quality, pace, and commercial discipline.

You will not have direct reports, but you will guide a large team of junior colleagues through day-to-day delegation, hands-on coaching, and clear feedback. Success in this role comes from strong client judgement, close partnership with delivery teams, and the ability to translate complexity into clear direction.

Commercial accountability

• Responsible for profitable delivery of Brand Performance work for ~5M revenue account
• Leads Brand Performance new business opportunities to maintain and grow the business
• Ensures Purposeful Collaboration across solutions
• Knowledge of commercial priorities for the business/portfolio and understanding how actions contribute to business outcomes
• Supports in driving commercial agenda/goals for portfolio revenue

Client accountability

• Leads large, complex Brand and Advertising tracking programs; both overseeing programs and involved in day-to-day projects (for largest, most strategic, complex, high demand work)
• Provides guidance to team and contributes to expertise, thought leadership, design, storytelling, and client management of accounts.
• Consults on research design (survey, sample, specs, deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Accountable for profitability
• Experience owning or developing relationships with clients
• Act as an escalation point for delivery, quality, and client servicing issues, bringing clarity and momentum when challenges arise.

People accountability

• Delegate work clearly across a large delivery team, ensuring junior colleagues understand priorities, timelines, and quality expectations.
• Coach and support junior colleagues through hands-on guidance, active feedback, and practical problem solving across projects.
• Contributes to key strategic initiatives, including Blueprint, cross-sell strategy, and SPARK, while partnering with other leaders to support Brand Performance training needs.
• Acts as a positive role model, leading by example and encouraging team to drive toward organizational goals in an effective way

Kantar Benefits

We provide a comprehensive, highly competitive benefits package, including:

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar.

Privacy and Legal Statement

PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

The salary range for this role in North Carolina is $120,000 - $140,000 USD Annual. Your final base salary will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.

Location

North Carolina, Work from HomeUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. 

 

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. 

 

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. 

 

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. 

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.