About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Observability Engineer

Duties:

Deploy, Upgrade, Maintain third party application stacks for metrics, logging and APM
Advanced troubleshooting of performance issues related to Linux
Build, Maintain and troubleshoot containerized workloads in Kubernetes or docker
Maintain CI/CD pipeline for developer code in Gitlab
Support developers with deploying and maintaining application servers
Create / Update Ansible code for configuration management of third-party applications
Create / Update Terraform code for management of infrastructure
Work with other teams to understand their specific needs and goals for observability and help them follow established processes and best practices to achieve those goals
Act as a Subject Matter Expert for the Observability stack, answering questions from other teams on how to use the tools we provide
Provide guidance and training to junior engineers
Participate in 24x7 On Call support rotating weekly between Observability Engineers
Work US based daytime hours

Requirements:

This is an intermediate position with expectation the candidate has a good amount of work experience to be self-sufficient.
Intermediate to advanced knowledge of Linux administration (Ubuntu / Debian / CentOS / RHEL)
Intermediate to advanced scripting abilities ( Bash / Python )
Intermediate to advanced experience with hypervisor technologies ( Openstack / VMWare )
Intermediate knowledge of networking concepts to be able to troubleshoot advance architectures that involve complex networks.
2+ years experience with Infrastructure as Code tools such as Terraform
2+ years experience with Configuration as Code tools such as Ansible
2+ years experience with Grafana or a similar a Dashboarding tool
2+ years experience with Observability tools such as:
- Metrics: Prometheus / Mimir / Thanos / VictoriaDb / Graphite / InfluxDb
- Logs: Loki / Elasticsearch / Splunk
- Tracing/APM: Tempo / New Relic / AppDynamics
2+ years experience with public cloud operators specifically GCP and AWS
2+ years experience with Kubernetes and docker
2+ years experience with Kafka
Experience with git and standard processes (branching and merge/pull request) for collaborative version control

Company Benefits

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13^th month pay, Solo parent leave, Special leave for women)

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

Skills & Tags

python go aws gcp kubernetes docker ai data

Aplyr's read

Five9 excels in cloud contact center solutions, attracting tech-savvy professionals keen on enhancing customer communication through innovative software.
Synthesized from recent postings & public sources

What's promising

•Five9's cloud-based platform is crucial for businesses seeking flexible and scalable customer service solutions.
•The company is investing heavily in AI and automation, indicating a forward-thinking approach.
•Recent hires suggest robust growth and a diverse range of career opportunities across global locations.

What to watch

•Competition in the cloud contact center market is intense, with major players like Amazon and Microsoft.
•Rapid technological changes require constant adaptation, potentially straining resources.
•Limited public information about employee satisfaction and company culture could concern potential applicants.

Why Five9

•Five9 specializes in cloud contact center software, setting it apart from broader cloud service providers.
•The focus on AI-driven customer experience solutions highlights its commitment to innovation.
•A diverse range of roles in engineering and management reflects a comprehensive approach to talent acquisition.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Five9

Five9

five9.com

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Five9 is a leading provider of cloud contact center software, enabling businesses to deliver exceptional customer service and support through a variety of communication channels.