Director, Product Development, Mastercard Experience Center

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Development

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview
This position is responsible for supporting the execution of the Mastercard Cross-Border Services Product Management roles and responsibilities. This role works in conjunction with other teams/requestors to draft the business requirements for product development and complete all product and project readiness activities required to commercialize new features and functionalities.

Role
Responsibilities Include:
• Act as a SME for all aspects of the product, leading and training internal stakeholders and regional partners on how the products works and why.
• Analyze new product enhancement initiatives and define the product requirements.
• Articulate and quantify market problems and defines opportunities leveraging our inherent capabilities and competence.
• Provide thought leadership to create a compelling product vision for new Cross-Border offerings with enhanced capabilities and business value.
• Accurately and concisely document new features and functionality for product and feature readiness activities.
• Use Aha Road mapping tool to build product roadmap, prioritize and report on the Product Roadmap.
• Partner with Product Owners to quantify and elaborate business requirements and ensure what is delivered meets the Product needs and requirements.
• Adhere to the product development life cycle and include the Studio and P&E partnership principals to deliver all prioritized projects.
• Test new features and functions utilizing available tools.


About You

• An understanding of Cross-Border payment flow, SWIFT formats, FX management and compliance is required.
• Must have excellent organization and product management skills.
• Must be detail oriented and have excellent communication skills (both verbal and written)
• Must be self-motivated, self-driven and drive tasks and projects to completion.
• Proven ability to build working relationships efficiently and effectively with many diverse groups, in many different time zones.
• Proven experience building and delivering product enhancements.
• Business Analysis experience required.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.