Building the Future of Crypto 

Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.

What makes us different?

Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.

Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here.

As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures.

Become a Krakenite and build the future of crypto!

Proof of work

The team

The Process Optimization team partners with Client Engagement (CE) leadership to understand business needs and engineer solutions across CE systems and platforms. We own the technical backbone of CE operations - designing, building, and maintaining the workflows, automations, and integrations that power the client experience. Our work spans Zendesk administration, AI-driven automation, system integrations, and continuous improvement initiatives that directly impact resolution times, agent efficiency, and client satisfaction.

The Process Optimization Senior Analyst brings process mining expertise and hands-on implementation capability to Client Engagement operations. Working within the Process Optimization team, you will leverage existing end-to-end process maps to design and implement to-be flows, while providing process mining support to other CE Ops teams that need analytical depth.

With core E2E opportunity mapping already complete, your focus will be execution: turning identified opportunities into implemented process improvements, supporting CE Ops teams with process mining analysis, and providing the data foundation that drives prioritization across system architecture, engineering, and AI automation initiatives.

This is a hands-on role. Beyond analysis, you will be expected to design and implement to-be process flows, build process models and dashboards, and support CE Ops teams with process mining capabilities - directly influencing how thousands of client interactions are handled every day.

The opportunity

Process Mining & Data Analysis

• Provide process mining support to CE Ops teams - helping them understand their workflows through Celonis analysis, identify improvement opportunities, and measure change impact.

• Build and maintain process models for critical operational flows: ticket routing, client intake, escalation paths, and