Digital Customer Success Manager

Confirmed live in the last 24 hours

UpGuard

Manila

On-site

Posted April 25, 2026

Job Description

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

We have a rapidly growing customer base at UpGuard, but one thing has remained the same: our customers always come first! Our Success team is determined to help solve the needs and challenges that our customers face on a daily basis. We consistently think outside the box to find new ways to help our customers thrive throughout their journeys with UpGuard. We’re on the lookout for individuals who have a passion for helping others, fixing problems, and building long-lasting relationships with new customers. You will also have a commercial mindset to identify opportunities to expand our customer accounts and elevate the adoption of our products to new heights.

Why are we hiring for this role?

As our Digital CSM for the APAC region, you will be the driving force behind a high-volume, tech-touch ecosystem designed to empower our customers at scale. We aren't looking for a traditional account manager; we need a data-driven strategist who can take our global digital framework and turn it into a high-performance engine for the Asia-Pacific market. You will own the end-to-end customer journey, from automated onboarding to proactive retention, using playbooks and data triggers to ensure every customer realizes maximum value. By blending execution-focused automation with "boots on the ground" regional insights, you will bridge the gap between global strategy and local success, directly influencing how we evolve our digital programs worldwide.

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