Properties Facilities Agent

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Performs maintenance and repairs on buildings, facilities, and equipment. Conduct inspections, identifies and repairs issues, and performs preventive maintenance, ensuring that the facility is clean, safe, and functioning properly.

Responsibilities

Facilities Management

Report any problems or issues with facilities.

Customer Service

Carry out standard customer service activities and handle customer inquiries.

Administration

Conduct data entry into company systems, and file information using established procedures to ensure information is accurate and accessible.

Work Scheduling and Allocation

Work according to an assigned schedule.

Document Preparation

Input content into standard templates. Also take responsibility for collating materials and photocopying them.

Document Management

File records or documents as instructed.

Operational Compliance

Follow a straightforward mandatory procedure to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

Personal Capability Building

Develop and maintain excellent skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Responsibilities:

• Receive and resolve facilities management related incident calls

• Prepare, maintain and submit with quotations or invoice approvals

• Ensure document management processes is followed (i.e. store all resolved/closed facilities management issues on online drive, documents filed etc.)

• Ensure tasks are completed in a cost efficient and timeous manner

• Manage vendor payments in line with protocols and principals

• Ensure good client relationship is developed and maintained

• Ensure compliance to customer and company guidelines, and policies for co-ordination team

• Please note that due to operational requirements, there are instances where adhoc work is required over the weekend, and/ in the case of an emergency

Minimum Requirements:

• Matric

• 1- year previous Facilities Agent experience

• Proficiency in Microsoft Office packages (Outlook, Excel, Word, PowerPoint), MS Teams

• Strong verbal and written communication skills

• Broad knowledge of facilities service lines

• Conflict resolution

• Ability to understand, prioritize and action work tasks according to deadlines

Skills

Backlog Management, Calendar Coordination, Call Management, Computer Literacy, Customer Service, Database Administration, Desktop Publishing (DTP), Detail-Oriented, Inventory Management, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications

Competencies

Action Oriented

Communicates Effectively

Customer Focus

Ensures Accountability

Interpersonal Savvy

Plans and Aligns

Education

Closing Date

19 May 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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