Sr Specialist, Product Operations, Interchange Governance

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr Specialist, Product Operations, Interchange Governance

Sr Specialist, Product Operations, Interchange Governance

Overview:

The Sr Specialist, Network Products will join a team driving the product strategy, roadmap, and execution of Mastercard’s global core payments network—one of the company’s most critical strategic assets, directly generating over $8B in revenue and enabling a broad portfolio of products and services.

The ideal candidate is a proven, forward thinking individual contributor who collaborates effectively across business, pricing, and technology organizations. This role partners closely with Global and Regional Pricing and Engineering teams to deliver operationally ready, market leading solutions. Responsibilities include ownership of documentation, governance processes, and enablement efforts that improve customer experience, speed to market, and operational excellence. The objective is to support delivery of a globally standardized, transparent, and scalable interchange governance model while improving implementation quality, customer satisfaction, and enterprise alignment.

The Role:

The Sr Specialist, Product Operations for Interchange Governance, provides hands on ownership and operational oversight of Mastercard’s global interchange governance capability. The role is accountable for driving execution, enabling cross functional alignment, and supporting high quality, customer centric interchange implementations across all regions. This position leads through subject matter expertise and influence, coordinating with pricing, product, and technology partners to accelerate time to market and standardize processes.

• Define, maintain, and evolve the global Interchange operating model, including governance workflows, decision frameworks, standardized processes, and documentation.
• Operate and support the Single Door Entry governance model for global Interchange requests, ensuring transparency, prioritization, capacity coordination, and consistent decision making.
• Contribute to the strategic direction of Interchange enablement by aligning execution plans with enterprise goals, regulatory requirements, and customer needs.
• Act as a primary escalation and coordination point for complex, high impact, or cross regional Interchange initiatives.
• Drive speed to market by identifying and implementing process improvements, tooling enhancements, and cross functional execution efficiencies.
• Execute within an agile, scalable implementation model that balances speed, quality, and risk while accommodating regional market variation.
• Manage global Interchange demand intake and solutioning activities, ensuring technical feasibility and alignment with global governance standards.
• Partner closely with global and regional pricing, product, and technology teams (CCM, GCMS, MPS) to align roadmaps, readiness, and implementation timelines.
• Support customer centric implementation and testing practices to improve delivery quality, compliance, and customer engagement.
• Contribute to enterprise enablement and continuous improvement through training materials, implementation playbooks, KPIs, and performance insights.

About You:
• Brings deep expertise in the payments industry, including strong hands on knowledge of Interchange and GCMS, with a proven understanding of the Mastercard ecosystem and how technology delivery drives business outcomes.
• Operates with a high degree of independence and accountability, demonstrating sound judgment and end to end ownership of program delivery.
• Builds strong, trusted relationships across the organization and effectively influences stakeholders at all levels, including senior and executive leadership, while establishing credibility with cross functional teams.
• Apply continuous improvement principles to enhance delivery frameworks, operational processes, and overall team efficiency.
• Makes thoughtful, data driven decisions by assessing risks, managing trade offs, and resolving escalations in fast moving, complex environments.
• Leverages emerging technologies, including artificial intelligence, to improve program management practices, increase operational efficiency, and support more informed decision making.
• Exhibits a self starter mindset with a strong ability to learn quickly, work independently, thrive in fast paced environments, and adapt to shifting priorities while managing multiple responsibilities.
• Possesses exceptional communication, presentation, and interpersonal skills, with the ability to engage, lead, and influence stakeholders across all levels of the organization, as well as internal and external partners.
• Demonstrates strong visual storytelling capabilities, including data visualization and the creation of clear, compelling executive level presentations.
• Brings strong project management capabilities, with demonstrated excellence in organization, planning, and task execution.
• Is a highly collaborative partner, able to work effectively across functions to drive shared outcomes.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.