Staff Cloud Architect (Delivery) - LATAM

Location
Our Staff Cloud Architect will be an integral part of our Forward Deployed Engineering team. This role is based remotely in LATAM, in Mexico or Colombia.

Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. 

Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. 

The Team: Forward Deployed Engineering – Delivery

Forward Deployed Engineers (FDEs) sit at the intersection of customers, cloud platforms, and DoiT Cloud Intelligence™. In the Delivery capacity, FDEs are embedded technical partners for existing customers, focused on:

• Making DCI trusted and indispensable in day-to-day cloud operations
• Removing technical barriers to adoption across cost, reliability, security, and performance
• Turning one-off solutions into reusable patterns ("Gravel Roads") that improve both customer outcomes and the product
• FDEs operate as part of integrated account teams or as pulled FDEs, working closely with Customer Success Managers (CSMs), Account Managers (AMs), Technical Account Managers (TAMs), other FDEs, and Product Support Specialists (PSS) to deliver impactful outcomes across customer segments and tiers.

The Opportunity
Hire, onboard and manage a team of Senior Cloud Architects specializing in Kubernetes and container orchestration, data and analytics, machine learning, cost optimization and empower them to become the best version of themselves. Enable your team to guide customers on how to configure and deploy their products or services on Amazon Web Services or Google Cloud and act as an escalation point and provide technical support to customers on innovative/complex cloud topics.

Responsibilities

Customer-Facing Delivery

• Build, lead, and manage a strong team of Cloud Architects/FDEs that help customers design, deploy, and optimize production-grade cloud workloads on AWS, Google Cloud, and/or Azure.
• Ensure your team serves as the primary technical delivery partner for customers, with a focus on CloudOps/FinOps, reliability, security, and performance.
• Act as an escalation point for complex cloud topics and ensure high-quality, well-explained resolutions.
• Drive your team to plan and deliver structured engagements such as cost optimization workshops, architecture deep dives, security/reliability reviews, and product adoption sessions.

Proactive Engagement & Account Team Alignment

• Shift your team's model from reactive to proactive
•  by driving signal-based outreach (usage, health, roadmap gaps, known risks).
• Embed FDEs into account teams and ensure they participate in defined account activities -  TKOs, quarterly reviews, objective setting, and customer syncs.
• Coordinate with TPOs, CSMs, AMs, TAMs, and other FDEs to deliver measurable impact across customer segments.

DCI Product Expertise & Adoption

• Coach your team to become experts in DCI - Cloud Analytics, Insights, Cloud Composer, CloudFlow, DataHub, and Enterprise Platforms such as PerfectScale and SELECT and use these tools hands-on with customers.
• Drive your team to embed DCI into customers' FinOps, observability, CI/CD, and governance workflows.

Paving "Gravel Roads" & Product Feedback

• Foster a builder culture: expect every FDE to turn one-off customer solutions into reusable patterns - playbooks, Terraform modules, CloudFlow templates, Composer Recipes, and internal docs or build products alongside our R&D team.
• Ensure