About the role
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary:
ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer onboarding to revenue retention. More specifically you will:
- Leverage your expert analytical skills to deliver results against our shared measures of success with customers
- Implement and optimize solutions that improve product performance
- Create and guide the customer through data driven narratives that provide meaningful insights, partnering with our Sales and Product Strategy teams to deliver results against our shared measures of success
- Work with AdOps to oversee the accurate implementation of new campaigns and integrations
Key Focuses:
- Serve as a trusted partner and recruitment expert to key customer stakeholders
- Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting goals
- Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience, leading to revenue retention, renewals, and upsells
- Monitor and optimize performance to ensure measure of success targets are exceeded
- Oversee account setup and project manage the implementation to launch, including customer training and onboarding
- Serve as point person for your customer and leverage internal teams to troubleshoot technical issues
- Travel to visit customers as needed to review performance and build a strong partnership
- Maintain advanced knowledge of various industry technologies, ZipRecruiter products
- Leverage Gemini (AI) to enhance workflow process and function
Minimum Qualifications:
- 2+ years of experience as a Customer Success Manager
- 1+ year of experience working with Enterprise and/or high value customers
- Experience with Recruitment Advertising and/or Performance Based Advertising
- Passion for providing excellent customer service and creating “WOW” experiences
- Ability to develop and deliver compelling presentations using data storytelling
- Detail-oriented, organized, and strong time-management skills
- Curious self-starter with the ability to learn quickly, adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with customers and colleagues, including sales and product/technical teams
- Ability to work both independently and within a team environment
- Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
- Experience working with programmatic platforms is a plus
#LI-Remote
The US base pay for this position is $65,000.00 - $80,000.00 USD. In addition to the base rate, this role is eligible for a target commission of $15,000.00 - $20,000.00 USD annually (based on 100% quota attainment). Your actual compensation will vary based on performance against sales targets.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice
Aplyr's read
ZipRecruiter is a dynamic online employment marketplace, ideal for tech-savvy professionals who thrive in fast-paced environments focused on innovation and connectivity.
What's promising
- •ZipRecruiter offers a user-friendly platform that simplifies the job search process.
- •The company invests heavily in machine learning to enhance job matching accuracy.
- •ZipRecruiter has a strong focus on technology, hiring numerous engineers and data specialists.
What to watch
- •High turnover in sales roles suggests potential challenges in sales strategy or targets.
- •Limited public information about company culture and employee satisfaction.
- •The recruitment industry is highly competitive, with many alternative platforms available.
Why ZipRecruiter
- •ZipRecruiter's AI-driven tools provide personalized job recommendations.
- •The platform integrates seamlessly with numerous applicant tracking systems.
- •ZipRecruiter offers a centralized hub for both job seekers and employers, enhancing connectivity.
Aplyr’s read is generated by AI from public sources. Was it useful?
About ZipRecruiter
ZipRecruiter is an online employment marketplace that connects employers with job seekers through its innovative platform, allowing for easy job posting and application processes.
