About the role

Aplyr's Quick Take

This role is primarily about on-site maintenance, repair, and installation of laboratory automation systems across Denmark and Europe. It's a hands-on position that requires extensive travel and customer interaction, focusing on building relationships and supporting service contracts.

Good fit

Ideal candidates have a background in engineering or technical support, with several years of experience in field service roles. A proactive, customer-oriented working style is essential, along with the ability to troubleshoot and solve problems on the fly.

Worth noting

The role involves significant travel (up to 75%) and requires handling hazardous materials, which may not suit everyone. It's also focused on customer relationship management, which is less common in typical engineering roles.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.”

Digital Science Solutions (D)SS supports customers’ scientific ecosystems, connecting Thermo Fisher’s digital capabilities through informatics solutions. DSS works with colleagues from other divisions and businesses across Thermo Fisher to drive collaborative solutions to customer challenges, helping to commercialize software projects by delivering end-to-end product, software and service capabilities which span complete scientific workflows.

Location: Field-based role covering Denmark, Sweden, and Norway, with willingness to travel to Germany, France, the UK, and the Benelux region.

Discover Impactful Work
The main focus of the role is the repair, maintenance, and installation of Cytomat Products, Laboratory Automation (LAI) products, and selected third-party equipment at customer sites in Denmark and across Europe. A key priority is also to actively support customer relationship activities to drive Customer Support Services and Service Contract sales within the assigned region.

A Day in the Life:

Schedule and perform on-site maintenance, repair, and installation of Cytomat and LAI systems
Deliver on-site training on system service, maintenance, and basic operation
Manage and maintain local spare parts inventory
Ensure accurate and timely completion of service documentation, including reports, work orders, and quotes
Diagnose issues remotely or via phone and coordinate on-site interventions when required
Dispatch and manage third-party service providers when necessary and follow up on resolution
Monitor contract, warranty, and service status for installed customer base

What to expect:

Extensive travel (75%+) across Denmark and Europe
Hands-on work with automation systems, robotics, and laboratory instrumentation
A mix of remote diagnostics and on-site service activities
Customer-facing role with strong relationship management focus
Dynamic and fast-paced environment with technical challenges

Keys to Success:

Education

Technology diploma in Mechatronics, Electro-mechanical Engineering, Electrical or Mechanical Engineering, or equivalent

Experience

Minimum of 5 years of practical field service experience or experience troubleshooting laboratory equipment and software
Proven experience with automation systems, robotics, and/or instrumentation

Knowledge, Skills, Abilities

Strong multi-disciplinary technical expertise across software, electrical, and mechanical systems
Proficiency with computers, serial communications, networking, and diagnostic tools
Basic programming knowledge to interpret and understand system logic
Strong diagnostic and problem-solving skills using schematics, software tools, and technical documentation
Ability to work independently while collaborating effectively within a team
Excellent interpersonal and communication skills with a strong customer focus
Professional working proficiency in English and Danish is required, additional languages are advantageous
Working knowledge of Momentum software is a plus
Valid driver’s license and willingness to travel extensively
Physical ability to lift up to 50 lbs and work in laboratory environments
Availability to respond to urgent customer needs
Commitment to following all safety protocols, including working in cleanroom environments

Competencies

Customer focus and service orientation
Technical problem-solving and analytical thinking
Accountability and reliability
Effective communication and collaboration
Adaptability and flexibility

Benefits:
We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

#StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color,

Aplyr's read

Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
Synthesized from recent postings & public sources

What's promising

•Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
•The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
•Global presence provides diverse career opportunities across multiple regions and disciplines.

What to watch

•High pressure and fast-paced environment may not suit everyone.
•Complex organizational structure can lead to communication challenges.
•Frequent acquisitions may result in uncertainty and change for employees.

Why Thermo Fisher

•Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
•The company plays a crucial role in global scientific advancements and healthcare solutions.
•Strong focus on sustainability and corporate responsibility sets it apart in the industry.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Thermo Fisher

Thermo Fisher

thermofisher.com

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Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.