Program Manager EMEA

Program Manager EMEA

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

Role Summary
The Program Manager is responsible for leading the successful delivery of large, complex, and high‑risk customer programs across EMEA. The role provides strategic oversight across multiple projects and stakeholders, ensuring programs are delivered within agreed scope, time, budget, and quality expectations. This position combines strong leadership, financial accountability, and senior customer engagement, operating with significant autonomy and executive exposure.

Key Responsibilities

Program Delivery & Financial Accountability

• Lead the delivery of complex customer programs spanning single or multiple regions.
• Own overall program performance, including scope, schedule, quality, risk, and customer satisfaction.
• Manage full program financials, including P&L responsibility and accurate forecasting.
• Ensure programs meet or exceed SOAR‑approved budgets and contractual obligations.
• Proactively manage high‑risk legal and commercial issues, escalating as required through governance channels.

Customer & Stakeholder Management

• Act as the senior point of contact for executive‑level customer stakeholders.
• Build and maintain trusted advisor relationships with customers, partners, and other external stakeholders.
• Frequently represent the organization in external customer engagements and strategic discussions.

Program Governance, Risk & Growth

• Establish and maintain robust governance, reporting, and escalation structures across assigned programs.
• Identify, manage, and mitigate program‑level risks and interdependencies.
• Support early opportunity qualification and assessment for large and complex opportunities.
• Act as opportunity manager for high‑risk or strategic deals.
• Identify and develop new business opportunities within existing customer engagements.

People & Team Leadership

• Lead and coordinate cross‑functional delivery teams, both internal and external.
• Mentor and support the development of project and program team members.
• Provide structured performance input and development recommendations for assigned resources.

Success in This Role Looks Like

• Customer programs delivered predictably on time, on budget, and to agreed quality standards.
• Transparent, reliable financial forecasts with strong cost and margin control.
• Strong customer relationships resulting in high customer satisfaction and repeat business.
• Engaged, high‑performing delivery teams with clear direction and professional development.

Experience, Knowledge & Skills

Education & Experience

• First‑level university degree or equivalent experience.
• Typically 7–12+ years of experience in project and program management or related roles.
• Proven experience delivering large, complex services programs in a customer‑facing environment.
• Experience managing multi‑region or multi‑country programs is strongly preferred.

Knowledge & Skills

• Advanced understanding of services delivery operations, methodologies, and governance frameworks.
• Recognised subject matter expertise in program and project management practices.
• Strong financial acumen with demonstrated P&L ownership.
• Ability to operate independently and make complex decisions in ambiguous environments.
• Excellent leadership, communication, and stakeholder management skills.
• Active contributor to the company’s project and program management professional community.

Certifications

• PMP certification required.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Project and Program Management (Inactive), Project Management Office (PMO), Project Management Tools {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#networking

Job:

Services

Job Level:

Expert

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.