About the role
Job Description:
We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.
CSR Responsibilities:
Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
Complete all tasks as assigned by the supervisor(s).
Qualifications & Requirements:
Professional and friendly phone etiquette
Available to work weekends and holiday rotations, as needed
Ability to properly prioritize and complete tasks simultaneously
Ability to problem solve and adapt to multiple situations
HS Diploma or educational equivalent
Excellent customer service skills
Computer efficiency
Very detail-oriented
Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
Preferred: One year of customer service representative experience
Preferred: Knowledge of veterinary medical terminology and procedures
At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.
Here’s what you can expect when you join our team:
Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
Generous paid time off and holidays, because your personal time matters.
A supportive, collaborative environment where everyone feels a sense of belonging.
Please note: Any Benefits listed above apply to full-time employees.
At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
Aplyr's read
AmeriVet partners with animal hospitals to enhance veterinary care, attracting professionals committed to animal welfare and client service.
What's promising
- •AmeriVet offers diverse roles from veterinary assistants to medical directors, appealing to various career stages.
- •The company emphasizes partnerships, fostering collaboration between veterinary professionals and hospital staff.
- •AmeriVet's focus on high-quality care supports professional development and skill enhancement.
What to watch
- •Integration with partner hospitals may lead to inconsistent workplace cultures across locations.
- •The rapid expansion could strain resources and affect service quality.
- •Limited public information about employee satisfaction and workplace environment.
Why AmeriVet
- •AmeriVet's partnership model allows veterinarians to maintain clinical autonomy while accessing corporate support.
- •The company provides opportunities for specialization in areas like equine care and emergency services.
- •AmeriVet's emphasis on collaboration creates a networked community for veterinary professionals.
Aplyr’s read is generated by AI from public sources. Was it useful?
About AmeriVet
AmeriVet Veterinary Partners is a veterinary services company that partners with animal hospitals to provide high-quality care and support to pet owners.
