About the role
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.
Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
Role Overview
As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention.
Key Responsibilities
- Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success.
- Product Expertise: Become a subject matter expert in Zenoti’s platform, proactively exploring features and functionalities to deliver maximum value to customers. Expected to build a solid understanding of the product and operate independently within the first 3 months.
- Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes.
- Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities.
- Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations.
- Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement.
- Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely.
Required Skills & Qualifications
- Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti’s product, with a proactive approach to learning.
- Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions.
- Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions.
- Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change.
- EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy.
- Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals.
- Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively.
Preferred Qualifications
- Experience in a SaaS, technology, or customer-facing role.
- Background in the wellness, beauty, or fitness industries is a plus.
- Proficiency in CRM tools and data analytics platforms.
Why Join Zenoti?
- Be part of a high-growth, innovative company transforming the beauty and wellness industry.
- Work in a dynamic and collaborative environment with industry leaders.
- Opportunities for professional growth, learning, and career advancement.
If you’re passionate about helping customers succeed, solving complex challenges, and driving impactful change, we’d love to hear from you! Skills & Tags
Aplyr's read
Zenoti is a leading cloud-based platform for the wellness and beauty industry, attracting talent in product management and customer success roles.
What's promising
- •Zenoti's software is tailored specifically for the wellness and beauty industry, addressing niche market needs.
- •The company is expanding its product management team, indicating growth and innovation in its offerings.
- •Zenoti offers roles in diverse locations, suggesting a broad market reach.
What to watch
- •The niche focus on wellness and beauty may limit opportunities for those seeking broader industry experience.
- •Rapid expansion might strain existing resources and impact work-life balance.
- •Limited public information about company culture and employee satisfaction.
Why Zenoti
- •Zenoti integrates AI into its product management, enhancing its technological edge.
- •The platform offers comprehensive solutions from scheduling to customer relationship management.
- •Zenoti's focus on SaaS for wellness and beauty differentiates it from generalist software providers.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Zenoti
Zenoti is a cloud-based software platform designed for the wellness and beauty industry, providing solutions for scheduling, point of sale, marketing, and customer relationship management.
