Senior UX Design, Amazon Delivery Experience

We are looking for a Senior UX Designer to join Amazon Air, where you will shape the strategic vision for complex operational systems at the heart of Amazon's Air Cargo network. This is not just about designing interfaces. It is about defining how AI technology, aviation regulation, and mission-critical operations come together to transform how air network planners orchestrate logistics at scale.

You will take on genuinely ambiguous challenges spanning AI capabilities, digital systems, and operational workflows. Your work will directly influence how planners make critical decisions about aircraft routing, capacity optimization, and real-time adjustments, requiring you to think systemically across AI-assisted decision-making, user experience, complex system integration, regulatory compliance, and the dependencies between air and ground operations.

The impact is real and lasting: your design strategy will unlock new capabilities through AI integration, drive operational excellence across Amazon's Air Cargo network, and establish patterns that will shape how Amazon Air grows. You will navigate competing priorities, balancing AI innovation, immediate operational needs alongside long-term vision, and user empowerment alongside system reliability.

To thrive here, you are a strategic designer who turns complex, undefined problems into clear, scalable solutions. You will lead AI integration initiatives, align product, engineering, operations, safety, and regulatory teams, and mentor designers across the Under the Roof team. Your work will solve today's challenges and lay the groundwork for how AI and human expertise combine in Air Cargo logistics.

Join us in building something that matters, for the users who rely on these systems every day, and for the customers Amazon Air serves.


Key job responsibilities
- Lead the long-term design vision and strategy for Amazon Air's network planning systems, balancing innovation with safety and regulatory requirements
- Synthesize qualitative and quantitative insights from field research, user studies, and operational data to identify root causes of systemic challenges and uncover innovation opportunities
- Lead strategic initiatives integrating AI capabilities into operational workflows, ensuring human-centered design principles guide automation decisions
- Partner with engineering, operations, and regulatory teams to ensure design solutions are technically feasible and compliant
- Influence product roadmaps and planning through data-informed design recommendations and strategic insights
- Drive cross-organizational alignment through compelling design narratives and strategic documentation
- Present design strategy and recommendations to senior leadership
- Develop and share design patterns and best practices that improve consistency and quality across the team
- Mentor designers on the team, elevating design craft and contributing to a strong design culture


About the team
Under the Roof Team - Amazon Delivery Experience

Our team is crucial to Amazon's operational success, creating experiences that enable operators, managers, and associates to work efficiently and safely. We focus on solving complex operational challenges through innovative design solutions, ensuring our facilities can effectively handle millions of packages daily while maintaining safety and quality standards.

Basic Qualifications

- 7+ years of design experience
- Have an available online portfolio
- Experience overseeing roadmap strategy and definition throughout the product life cycle from concept to end of lifecycle
- Experience presenting to senior leadership
- Experience guiding, training and mentoring others
- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar
- Strong portfolio demonstrating strategic design thinking and execution of end-to-end design delivery across complex programs
- Experience designing for AI-enabled workflows, including human-AI collaboration patterns, AI-assisted decision-making interfaces, or tools that integrate AI-generated outputs into operational contexts
- Expertise in AI tools and AI-assisted design methodologies

Preferred Qualifications

- Experience designing for logistics, supply chain, complex operational workflows, highly regulated industries or compliance-driven environments
- Experience in designing information-dense interfaces that use data visualization to surface what matters most
- Track record of successful system integration projects involving multiple platforms and data sources

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have