Technical Services Engineer III

We are CARIAD, an automotive software development team with the Volkswagen Group. Our mission is to make the automotive experience safer, more sustainable, more comfortable, more digital, and more fun. To achieve that we are building the leading tech stack for the automotive industry and creating a unified software platform for over 10 million new vehicles per year. We’re looking for talented, digital minds like you to help us create code that moves the world. Together with you, we’ll build outstanding digital experiences and products for all Volkswagen Group brands that will transform mobility. Join us as we shape the future of the car and everyone around it.

​Role Summary:

The Technical Service Engineer III plays a pivotal role in establishing IT as a Service at CARIAD Inc., with a focus on  evolving desktop engineering and endpoint management across a diverse ecosystem of Windows, macOS, Ubuntu, and iOS devices. This role combines technical expertise with strong service management acumen, ensuring reliable and secure systems administration while driving process maturity across change, incident, and problem management disciplines.

In this role, you will implement, and maintain scalable desktop solutions, enforce compliance and security standards, and manage the full lifecycle of IT assets. You’ll also serve as  an escalation point for complex endpoint issues and work closely with cross-functional teams to ensure a seamless digital workplace experience. Your contributions will directly support a stable, efficient, and user-centric IT environment across the organization.

Role Responsibilities:

​Desktop Engineering 

Objective:

• Implement, and maintain a secure, efficient, and scalable desktop/VDI environment across Windows, macOS, Ubuntu, and iOS platforms. The objective is to ensure seamless end-user productivity through robust device management, automation, and standardization, while aligning with organizational security and compliance standards. This includes continuous improvement of endpoint performance, user experience, and lifecycle management through proactive monitoring, patching, and support strategies.

Key Responsibilities:

• Subject Matter Expert (SME) specializing in desktop technologies including hardware, software, and end-user support.
• Implement, and maintain desktop environments for Windows, macOS, Ubuntu, and iOS.
• Manage endpoint configurations, including imaging, application packaging, and automated deployments.
• Support the evaluation and deployment of device management solutions (e.g., Intune, Jamf, Landscape).
• Oversee patch management processes and ensure timely updates for operating systems and applications.
• Enforce endpoint security policies including encryption, antivirus, device compliance, and vulnerability remediation.