Senior Program Manager, Talent Development Programs - Missionforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Operations

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

PLEASE NOTE: Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role. ​

About the Role

At Salesforce, we believe technology should serve the greater good—powering mission outcomes, stewarding taxpayer resources, and enabling innovation at speed and scale. Missionforce is Salesforce's dedicated business unit revolutionizing U.S. national security operations across defense, intelligence, and aerospace agencies with AI-powered workflows.

Our Missionforce Professional Services team is hiring a Senior Program Manager to lead a strategic talent development program specifically designed for transitioning military service members, building the next generation of Salesforce consulting professionals.

This is a net-new, highly visible role responsible for end-to-end ownership of the talent development program — from strategy and design through execution, cohort delivery, and long-term scaling. It is not a traditional program management role. You will be building a strategic talent engine that directly impacts Missionforce’s ability to deliver for its most critical customers.

This leader will operate at the intersection of talent strategy, workforce development, and delivery excellence, helping address critical talent gaps in Missionforce Professional Services - while advancing Salesforce’s commitment to the military community.

Your Impact

As the Senior Program Manager, you will:

• Design and launch the Mission Readiness Experience (MRE) program

• Establish relationships and collaborate with the Salesforce recruitment team and our external talent partners

• Build a sustainable, high-impact talent pipeline aligned to Missionforce delivery needs

• Translate military experience into high-performing Salesforce consulting careers

• Grow cleared delivery capacity within Missionforce and the Salesforce ecosystem

• Drive measurable business outcomes including billable capacity, certifications, and retention

Key Responsibilities

Program Strategy & Design:

• Define and operationalize the vision, structure, and roadmap for the Mission Readiness Experience (MRE)

• Design a cohort-based talent development model (12-week readiness journey) including prerequisites, curriculum, milestones, and success criteria

• Establish a candidate lifecycle framework covering recruitment, on-the-job training, and job placement

• Partner with leadership to align program goals to Missionforce growth, delivery capacity, and customer needs

• Own onboarding, program experience, and fellowship journey from application through graduation

• Ensure delivery of a blended curriculum including:

  • Salesforce technical skills & certifications

  • Consulting and client delivery skills

  • Leadership and professional development

• Stand up program infrastructure including tools, systems, communications, and reporting

• Define and track program KPIs, including: certification attainment, customer readiness, job placement rates, and fellow retention and performance

Stakeholder Management & Partnerships:

• Build and manage relationships with internal and external stakeholders, including:

  • Salesforce Military & Vetforce

  • Salesforce and Military Recruiting

  • Professional Services delivery leaders and hiring managers

• Align stakeholders on expectations, roles, and program outcomes

• Secure and maintain executive sponsorship and visibility

• Deliver regular executive updates and program insights

• Continuously improve program design based on feedback and data

Program Operations & Talent Development:

• Oversee the participant experience, ensuring high engagement, clear expectations, and strong outcomes

• Establish and manage a mentorship and coaching model leveraging internal Salesforce talent

• Enable consulting and technical skills through hands-on learning and programming

• Support career placement for program fellows into Missionforce, Salesforce, and with our Salesforce partners

• Proactively identify, analyze, and mitigate complex cross-program risks and dependencies that span multiple teams, ensuring clear communication of impact and resolution paths.

Delivery Enablement & Workforce Development:

• Design and lead scalable enablement programs for the broader Missionforce Professional Services delivery organization, extending beyond the Mission Readiness Experience (MRE) program.

• Continuously assess evolving customer demands and market trends to identify critical skill gaps and proactively develop upskilling and cross-skilling strategies for delivery talent.

• Partner with Delivery Leadership, Sales, and the Global Enablement team to align enablement priorities with pipeline demand, ensuring consultants are equipped with the most in-demand skills.

• Build and operationalize learning pathways that increase talent flexibility and future readiness, improve utilization, and enhance overall delivery quality and customer outcomes.

• Establish metrics to track enablement effectiveness, including skill adoption, staffability, utilization, and impact on project success.

Required Qualifications

• 5+ years of experience in program management, talent development, or workforce development

• Proven experience launching and scaling complex, cross-functional programs

• Strong understanding of professional services delivery models

• Experience working with executive stakeholders and influencing without authority

• Demonstrated ability to design structured learning or development programs

• Strong collaboration, communication, and presentation skills, both written and verbal, with the ability to articulate complex concepts to both technical and non-technical stakeholder

• Agility and comfort with ambiguity in a fast-paced environment

• Exceptional organizational, communication, and stakeholder management skills

• Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role

• Located in the Washington, DC metro area

Preferred Qualifications

• Experience in Salesforce ecosystem, consulting, or cloud technology services

• Familiarity with military talent programs, veteran hiring initiatives, or SkillBridge/Hiring Our Heroes partnerships

• Background in learning & development, early career programs, or apprenticeship models

• Experience managing cohort-based or fellowship-style talent development programs

• Experience in military service or working in a military environment is a plus

• Experience supporting U.S. Department of Defense (DoD), Intelligence Community (IC), or Federal Civilian agencies

Key Competencies

• Strategic thinker with strong execution bias

• Builder mindset - thrives in ambiguity and creates structure from scratch

• Passion for mission-driven work and talent development

• Strong program governance and operational rigor

• Ability to translate business needs into scalable talent solution

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.