User Experience Director

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Purpose:

The User Experience Director for Supply Chain will lead UX strategy, design, and research across Deliveries, Warehousing, Sourcing, and IPR. This leader will own the end-to-end experience for complex, multi-system workflows that support how product moves through our network and ultimately reaches the customer.

This role leads a team of UX designers and researchers (4 direct reports) and is accountable for shaping experiences that reduce friction, improve operational efficiency, and enable scalable growth across the supply chain ecosystem. The Director will be both a strategic leader and a hands-on partner, using qualitative and quantitative insights to influence product, engineering, and operations leaders on where to focus and what to change.

Success in this role requires deep partnership across Supply Chain, Product Management, Engineering, and Operations to align on priorities and drive meaningful improvements in how associates and systems work together. This leader brings clarity to complex problem spaces, connects fragmented journeys, and ensures that experience design is grounded in real operational needs.

The ideal candidate brings strong experience in supply chain, logistics, or enterprise systems, along with the ability to translate complexity into simple, effective experiences. They are a strong advocate for both the associate and the customer, using storytelling and data to drive alignment and decision-making at all levels of the organization.

Key Responsibilities:

• 50% Experience, Design Strategy and Planning - Consistently monitor and understand customer experience KPIs and Metrics to ensure initiatives deliver value
• Create and communicate comprehensive end-to-end experience design strategies that are data-informed and evidence-driven
• Collaborate with all necessary partners and stakeholders to cast a broad vision of where our customer's holistic experience should be and how we get there
• Leverage and/or create artifacts such as end-to-end customer journey maps to tell the story of where customer friction exists (online, in person, on the phone, etc.)
• 30% Influence - Activate and conduct competitive and comparative research and analysis to formulate point-of-views on how all customer segments desire to do business with The Home Depot Leverage all available or needed artifacts, assets, studies, insights, and resources to tell the stories that will change mindsets
• 20% Leadership and Development - Shapes and supports experience design leaders (direct reports) who can strengthen The Home Depot's user experience, improve upon existing capabilities, and develop others who understand and advocate for experience excellence across the enterprise Attracts, retains, develops, and motivates experience design talent Manages and coordinates strategic direction for staff Provides leadership, mentoring, and coaching to direct reports and other senior non-direct report UX leaders

Direct Manager/Direct Reports:

• This Position typically reports to Sr. Director User Experience
• This Position has 4 Direct Reports

Travel Requirements:

• Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Proficient in communicating, building influence, and developing relationships with functional and technical leaders across all levels in the organization
• Proficient in defining, communicating, and driving end-to-end customer journey improvements
• Ability to communicate, advocate for, and demonstrate the value of user experience design and research concisely, confidently, and effectively.
• Proficient in shaping, aligning, and guiding the execution of strategic directions
• Proficient in managing and developing direct reports who lead others
• Experience leading user experience teams in a fast-paced agile environment

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 10

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Decision Quality
• Persuades
• Optimizes Work Processes
• Customer Focus
• Financial Acumen
• Organizational Savvy
• Excellent decision-making and problem-solving skills
• Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
• Proven analytical ability with demonstrated financial business planning skills
• Ability to effectively negotiate conflict and persuade others on the merits of a design or other user experience solution
• Demonstrated ability to develop innovative solutions
• Ability to assess, prioritize, and negotiate across the business, technical, and system constraints
• Ability to quickly immerse into corporate culture and align with the priorities and needs