About the role

Aplyr's Quick Take

This role is primarily about providing customer support, managing orders, and assisting the sales team. It's an individual contributor position focused on direct customer interaction and resolving issues. You'll be working in a hybrid setup, spending part of your week in the office and part at home.

Good fit

Ideal candidates have 2-4 years of experience in customer service or sales support, preferably in a related industry. Strong communication skills and teamwork orientation are essential, along with a good command of English and proficiency in Excel.

Worth noting

The salary range is relatively low for the responsibilities outlined, but the benefits package includes several perks like a Christmas bonus and vacation premiums. The hybrid work model offers flexibility, which is a plus.

Position:

Customer Support Associate II

Job Description:

Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX.

What You'll Be Doing:
• Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
• Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing
• Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
• Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.

What You'll Need:

Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience.
Intermediate knowledge of Microsoft Excel.
Ability to communicate fluently in English.
Experience supporting sales efforts.
Communication skills teamwork-oriented.
Industry experience is preferred.

Work Arrangement:

Hybrid: 3 days in office / 2 days work from home

What’s In It For You?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days, sick days and holidays
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Growth Opportunities, and more!

Annual Hiring Range/Hourly Rate:

$19,000 - $23,000 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

#LI-HN1

#LI-Hybrid

Location:

MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

Time Type:

Full time

Job Category:

Business Support

Aplyr's read

Arrow Electronics is a key player in technology solutions, employing a diverse workforce from engineers to sales professionals to drive innovation in electronics distribution.
Synthesized from recent postings & public sources

What's promising

•Strong global presence with operations in over 80 countries, offering vast career opportunities.
•Diverse role offerings from engineering to sales, catering to various career paths.
•Focus on cutting-edge technology solutions, keeping employees at the forefront of industry advancements.

What to watch

•Highly competitive industry may lead to pressure on margins and job security.
•Complex organizational structure could lead to bureaucratic challenges.
•Rapid technological changes require constant skill updates, potentially increasing employee stress.

Why Arrow Electronics

•Specializes in both electronic components and enterprise computing solutions, offering a broad industry scope.
•Strong emphasis on innovation, reflected in diverse engineering and technical roles.
•Global distribution network provides employees with international exposure and opportunities.

Aplyr’s read is generated by AI from public sources. Was it useful?