National Director, Client Management

Confirmed live in the last 24 hours

Protective Life

Compensation

$125k - $200k/per-year-salary

Work From Home

Remote

Posted March 25, 2026

Job Description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Job Summary

The National Director of Client Management (NDCM) is a transformational leader responsible for designing, building, and leading the Employee Benefits (EB) client service and relationship management model across both the pre-sale and post-sale lifecycle.

This leader will oversee Client Managers, Renewal Specialists, and Sales Support—establishing a modern, digitally enabled, high-touch service model that maximizes client retention, relationship expansion, and profitable growth.

This role requires a leader who is strategic, operationally disciplined, digitally fluent, and deeply customer-centric, capable of leveraging technology, analytics, and streamlined workflows to deliver a differentiated service experience for brokers and employers while enabling scalable growth.

The NDCM will build the function from the ground up, establishing organizational structure, service standards, and operating rhythms. The role will partner closely with Sales, Underwriting, Product, Operations, and Technology teams to ensure a seamless client journey and to create a scalable service model that supports continued growth in the U500 employer segment and emerging markets.

***This role will be titled "Sr Director Account Management" within the organization.***

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