About the role
Are you a Customer Success Manager passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a motivated Customer Success Manager to join us, as part of our growing Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a large book of business, train customers and drive feature adoption and outcomes leading to renewals, account expansion, and customer satisfaction across your portfolio.
As a Customer Success Manager at Smartly, you will...
- Build and foster strong relationships with a large book of customers. Act as the main point of contact for training and product support, delivering an exceptional customer experience
- Become a specialist in the Smartly platform and digital advertising in general so as to be able to continuously solve problems for customers and improve feature adoption
- Be hungry to meet targets and drive growth in your book of business, and maximize customer renewals and feature adoption.
- Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
- Help Smartly build a world-class Customer Success organization; contribute to helping your team members grow, optimize existing processes within the company and actively enhance all customer success initiatives
We are looking for you, if you...
- Possess 4+ years of relevant experience in a customer success or similar customer-facing function
- Be capable of learning new tools and processes quickly
- Have advanced knowledge of paid social advertising (Facebook, Tiktok Pinterest, Snapchat etc)
- Are a proactive problem-solver with a positive attitude and a strong desire to help our customers reach their goals
- Have a results-driven mentality and be capable of meeting commercial targets and weekly productivity goals
- Are able to explain complex concepts clearly and translate data into insights
- Are confident, with strong spoken and written communication skills
- Are self-driven with exceptional organizational skills
#LI-CD1 #LI-HYBRID
About Smartly
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
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Aplyr's read
Smartly.io is a cutting-edge marketing technology firm, ideal for tech-savvy individuals passionate about automating social media advertising and optimizing ad campaigns.
What's promising
- •Smartly.io offers innovative tools for social media ad automation, appealing to tech enthusiasts.
- •The company is expanding rapidly, hiring for diverse roles across engineering, design, and customer success.
- •Smartly.io's focus on automation provides employees with opportunities to work on advanced technology solutions.
What to watch
- •The fast-paced nature of the industry may lead to high-pressure work environments.
- •Smartly.io's niche focus on social media advertising limits exposure to broader marketing technologies.
- •Limited public information about company culture and work-life balance.
Why Smartly
- •Smartly.io specializes in automating social media advertising, setting it apart from general marketing tech firms.
- •The company offers a unique blend of roles, from creative strategy to machine learning foundations.
- •Smartly.io's tools are designed for optimizing ad campaigns across multiple platforms, providing a comprehensive solution.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Smartly
Smartly.io is a marketing technology company that specializes in social media advertising automation, providing tools for managing and optimizing ad campaigns across various platforms.
