About the role
Job Description
To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
Important Closing Date Note
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
05/05/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Aplyr's read
FirstRand is a dominant force in South Africa's financial sector, attracting professionals focused on innovative banking solutions and ethical financial practices.
What's promising
- •FirstRand is a market leader in South Africa's financial services industry.
- •The company offers diverse career paths across banking, risk management, and financial analysis.
- •Strong focus on ethical practices with roles like Chief Ethics and Conduct Risk Officer.
What to watch
- •High competition in the financial services sector may limit growth opportunities.
- •Limited public information about global expansion strategies.
- •Potentially high-pressure work environment due to industry demands.
Why FirstRand
- •FirstRand's extensive talent pool initiatives indicate a commitment to long-term employee development.
- •The company emphasizes ethical risk management and conduct.
- •Offers specialized roles like XVA Structurer, highlighting a focus on complex financial products.
Aplyr’s read is generated by AI from public sources. Was it useful?
About FirstRand
FirstRand Corporate Centre is a leading financial services provider in South Africa, offering a wide range of banking and financial products and services.