About the role
About the Role:
Grade Level (for internal use):
07The Team:
The Client Success team supports buyside and sellside clients across EMEA. You will work with experienced colleagues in a collaborative, fast-moving environment where no two days are the same. Our clients range from Tier 1 to Tier 3 firms and rely on us for responsive, high-quality support. In this role, you will help create a positive client journey through day-to-day interactions that drive product adoption, client satisfaction, and long-term retention.
The Impact:
As a Client Success Analyst, you will help clients get value from S&P Global Market Intelligence solutions by providing timely support, practical guidance, and a strong service experience. Your work will help strengthen client relationships, increase product usage and engagement, and support retention and growth across existing accounts. This role is also a strong entry point for someone who wants to build client relationship, market, and product knowledge for future growth within the business.
Responsibilities:
Manage inbound client queries through our case management email system and phone lines, working with global support teams in the US, EMEA, and Hong Kong to provide timely updates and resolutions.
Act as a day-to-day point of contact for buyside and sellside clients, helping with service queries and application support.
Join and support client meetings, including training sessions, product demonstrations, and transactional support conversations.
Prepare scheduled and ad hoc reports accurately and on time.
Investigate client issues, identify root causes, and help coordinate next steps to resolve them.
Work closely with Product Build teams to log, track, and help resolve production issues affecting clients.
Partner with Professional Services during client onboarding to support training and user access setup.
Stay informed about market and regulatory developments that may affect client service activities, and apply updates to team processes when needed.
Build your knowledge by learning from experienced colleagues, sharing insights with the wider team, and contributing to continuous improvement.
Prioritize your work effectively, ask for guidance when needed, and adapt as team and client priorities change.
All employees are required to work from the office a minimum of 2 days per week
What We’re Looking For:
Basic Required Qualifications:
Bachelor’s degree or equivalent relevant work experience.
Strong interest in capital markets and financial markets, with a desire to learn more about how our clients operate.
Comfortable using Microsoft Office and online tools.
Clear written and verbal communication skills, with the ability to explain information in a simple and professional way.
Strong interpersonal skills and a collaborative approach to building trusted relationships with clients and colleagues.
Good organization and time-management skills, including the ability to manage priorities, ask questions when needed, and deliver high-quality work.
A proactive mindset, attention to detail, and willingness to learn through feedback, shadowing, and hands-on experience.
A positive, team-first attitude with enthusiasm for building relationships and supporting shared goals.
We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.
Additional Preferred Qualifications:
Previous experience in client service, customer support, operations, or a financial services environment.
Language skills are welcome, but not essential.
An interest in learning about financial data, market workflows, and client-facing products.
Confidence working across global teams in a fast-paced environment.
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.
What’s In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity, Discovery, Partnership
Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
Global Hiring and Opportunity at S&P Global:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
Recruitment Fraud Alert:
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
US Candidates Only: Know Your Rights: Workplace discrimination is illegal
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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)Aplyr's read
S&P Global excels in delivering essential financial intelligence and analytics, attracting professionals who thrive in data-driven environments and global market analysis.
What's promising
- •S&P Global offers a strong foothold in the financial data and analytics industry.
- •The company is expanding its global reach with diverse roles across multiple sectors.
- •Employees benefit from working in a data-rich environment with cutting-edge tools.
What to watch
- •The competitive nature of the financial services industry may lead to high pressure.
- •Integration challenges exist due to acquisitions and diverse service offerings.
- •Rapid technological changes require continuous skill updates and adaptability.
Why S&P Global
- •S&P Global's comprehensive market intelligence is crucial for financial decision-making.
- •The company provides a unique blend of analytics, data, and insights across sectors.
- •Its global presence offers employees opportunities to engage with diverse markets.
Aplyr’s read is generated by AI from public sources. Was it useful?
About S&P Global
S&P Global is a leading provider of financial market intelligence, analytics, and data to various sectors including financial services, corporations, and governments.
