About the role

Aplyr's Quick Take

This role is for an Application Support Manager focusing on production support and operational efficiency in a financial services environment. You'll troubleshoot issues, manage cloud migration, and work with automation tools and data visualization. It's a senior individual contributor role requiring extensive technical expertise.

Good fit

Ideal candidates have 14+ years in production support with strong skills in automation, cloud technologies, and data visualization. A problem-solving mindset and experience collaborating with technical teams are essential.

Worth noting

The position emphasizes cloud migration and automation, which are critical for modernizing operations. The requirement for extensive experience may deter less seasoned professionals, but it suggests a high level of responsibility.

This role is an intermediate-level position responsible for providing dedicated production support for critical business processes. The primary objective is to enhance operational efficiency, reduce manual intervention, and ensure the stability and reliability of our production systems. This individual will be a key player in the implementation of Industries Best practices within the Level 3 support of the ISG.

Key Responsibilities:

Production Support: Provide dedicated support for production environments, including troubleshooting issues, responding to user queries, and ensuring system availability.
Cloud migration: To be part of the Cloud migration journey and support the business from Day1 on migration to cloud.
CI/CD and Version Control: Utilize Bitbucket/Git for version control and RLM and Jenkins for continuous integration and deployment of automation scripts and applications.
Data Visualization: Create and maintain dashboards and reports using Citi tools to monitor system performance and provide insights to stakeholders.
MIS Development: Design, develop, and maintain MIS reports and dashboards using SAS and/or Python to track key performance indicators and provide insights into Engineering, Framework and Platform teams within ISG.
Process Improvement: Continuously identify opportunities for process improvement and automation to enhance efficiency and reduce processing time and reduce Turnaround for batches...
Stakeholder Management: Collaborate with L1-L2 Support team, Framework, Platform and Engineering teams and target reduction in Incidents and Problems.

Qualifications:

Experience: 14+ years of relevant experience in production support role.
Technical Skills:
- Automation Tools: Proficiency in Autosys, VBA, and experience with low-code platforms like Appian.
- Experience in Hadoop (Cloudera)/Big data technologies and Snowflake
- Cloud Migration: Hands on experience in Dockers and Kubernetes with strong understanding of business is preferred.
- CI/CD and DevOps: Hands-on experience with LSE, Bitbucket/Git, RLM, and Jenkins.
- Data Visualization: Experience with Tableau for creating dashboards and reports.
- Programming: Expertise in SAS or Python for data analysis, MIS, and visualization.
- Database: Proficiency in SQL for data extraction and manipulation.
- Scripting: Strong scripting skills (e.g., Python, Shell) are a plus.
Soft Skills:
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues in a production environment.
- Communication: Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Proactiveness: A proactive and results-oriented mindset, with a strong sense of ownership and the ability to drive tasks to completion.
- Organizational Skills: Proven ability to manage multiple tasks and projects in a fast-paced environment.

Education:

Bachelor’s degree in Engineering/Computer Science is preferred.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Aplyr's read

Citigroup is a global financial services leader offering diverse roles, attracting professionals in finance, technology, and operations seeking international exposure and advancement.
Synthesized from recent postings & public sources

What's promising

•Citigroup's global presence offers employees opportunities for international career advancement.
•The company invests heavily in technology, providing roles for tech-savvy professionals.
•Citigroup's diverse services allow for career growth across multiple financial sectors.

What to watch

•Citigroup has faced regulatory challenges impacting its operations and reputation.
•The company's size can lead to bureaucratic processes that slow decision-making.
•Citigroup's restructuring efforts may create uncertainty in job stability.

Why Citigroup

•Citigroup's extensive global network differentiates it from many competitors.
•The firm's commitment to innovation is evident in its technology-driven roles.
•Citigroup offers specialized roles requiring language skills, such as Japanese-speaking positions.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Citigroup

Citigroup

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Citi, also known as Citigroup Inc., is a global financial services corporation that provides a wide range of financial products and services to consumers, corporations, governments, and institutions.