Software Engineering Documentation Specialist

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

The North America Systems Engineering Operations organization supports our systems engineers and software solution architects in the deployment of our customer-driven, world-class, end-to-end solutions that rise to the challenges of first responder, government, carrier, utility, transportation, and enterprise customers.  The Systems Engineering Operations organization assists deployment engineers in their effort to ensure the technical integrity of our delivered solutions. We provide a foundation of support to our systems engineering stakeholders ensuring access to the people, processes and tools to optimize their day-to-day work at Motorola Solutions.

Job Description

The software engineering documentation specialist sits at the intersection of technical prowess and editorial precision. Unlike a traditional technical writer, this role requires an understanding of public safety software solutions such as Computer-Aided Dispatch (CAD), Mobile Applications, Records Management Systems (RMS), and Emergency Call Handling (ECH). The primary mission is to translate complex public safety software architectural deployments using documentation and drawing applications into accessible, accurate, standard, and maintainable documentation for both internal and external users.

Responsibilities:

• Work with the software deployment teams to understand the deployment documentation deliverables and identify the gaps between sales, deployment, service and customer needs.

• Identify methods to streamline software engineering documentation workflows.

• Identify AI applications to increase documentation and deployment efficiencies.

• Collaborate with the individual(s) responsible for providing input for standard system documentation packages.

• Develop documentation standards and templates to increase deployment efficiencies and improve the quality of internal and external documentation deliverables. 

• Document high-level system designs, data flows, and microservices interactions using approved drafting applications and other documentation tools.

• Conduct review cycles with the software development teams to validate documentation content, required changes and needs.

• Provide training on all new documentation standards and processes.

• Support internal documentation management system tools and initiatives

Qualifications:

Prior experience with the deployment, integration, operations, support, or administration of Public Safety Applications.

• Specific knowledge and expertise in the following:

  • Microsoft Visio Suite

  • Lucid Chart

  • Confluence

  • Google Drive and Google Applications

  • Microsoft Office Applications

• Understanding of methodologies and applications used to automate the creation of technical documentation.

• Ability to learn internal standards and quality control procedures to develop drawing packages.

• Possess strong organizational skills and effective communications skills; both verbal and written.

• Modify and edit drawings developed through a third party.

Target Base Salary Range: $75,000-$85,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, or Associates, or Bachelor’s degree in Technical Writing, Technical Drafting Software Engineering, Computer Science, or Technology.

• 2+ years of experience in Public Safety software deployment along with Technical drawing skills required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.