Sr. Vehicle Title Specialist

As a Transaction Operations Title Specialist, you will be instrumental in ensuring smooth and compliant resolution of all trade-ins and used vehicle title matters. Your role involves creative problem-solving and tenacious pursuit of solutions to various title-related challenges. You'll collaborate closely with colleagues, partners, and customers, employing your exceptional communication skills to confidently navigate intricate problems.

The Role:

• Conduct research on state-specific DMV processes to identify efficient title transfer methods and become a subject matter expert in vehicle title and registration processes across the US.
• Reassign titles varying in complexity from all U.S. states and territories.
• Handle all aspects of lien payoffs and customer refunds.
• Maintain a low-aged vehicle inventory by proactively addressing hurdles that hinder the sales proceeds collection.
• Generate, dispatch, receive, and process packages of supporting documents daily to relevant stakeholders (customers, banks, auctions).
• Create, edit, and manage reports using MS Excel and internal data systems and address them daily by notating tasks, updates, and resolution plans to ensure there is timely follow-up on outstanding titles or issues.
• Employ effective, regular, and direct communication with customers and stakeholders to resolve issues preventing title transfer and to ensure adherence to schedules and timely submission of necessary documents.
• Effectively manage email and chat channels, staying updated with process changes and implementing necessary updates in conjunction with other outstanding daily tasks or projects.
• Strive for autonomy in your role and identify avenues for improvement, collaborating with project management teams and mapping out training for future development of the team.
• Be a source of knowledge when it comes to title inventory, outstanding titles, title issues, and resolution plans.
• Work to train various field teams through the trade-in and in-take vehicle process to ensure a smooth customer experience.

Qualifications:

• 3+ years of professional office experience; bachelor's degree preferred.
• Previous exposure to administrative roles, dealership operations, or vehicle titling is advantageous.
• Strong attention to detail and demonstrated organizational prowess.
• Proficient research skills to discover efficient state-specific title transfer methods.
• Exceptional written and verbal communication skills.
• Intermediate proficiency with Microsoft Office Suite (Excel, Outlook, Word, Teams).
• Notary Designation is mandatory; sponsorship is provided post-hiring.