Retail and Cafe Associate

Confirmed live in the last 24 hours

Peloton

London, England

On-site

Posted March 27, 2026

Job Description

ABOUT THE ROLE

Peloton Studios London operates 365 days a year, delivering world-class fitness content and boutique experiences to our global community. As a Retail & Cafe Associate, you are the face of the studio—the very first impression our members receive. We are looking for upbeat, results-driven self-starters who thrive in fast-paced environments and are passionate about creating a welcoming, inclusive atmosphere.

YOUR DAILY IMPACT AT PELOTON

Act as a brand ambassador, providing enthusiastic greetings and expert knowledge on class types, instructors, and the live production experience
Maximize revenue through exceptional product knowledge and high-standard merchandising in both the retail and cafe areas
Oversee end-to-end stock management for retail and F&B, ensuring all items are accurately loaded into the CMS and deliveries are verified
Partner with the Group Booking and Events departments to execute on-site member meet-ups and special studio experiences
Address member feedback across all channels (in-person, phone, and email) with a friendly, solutions-oriented demeanor
Constantly look for opportunities to grow the retail and cafe business by improving current services and presentation

YOU BRING TO PELOTON

Prior sales or hospitality experience with a genuine desire to exceed goals and provide "white-glove" service
Strong written and verbal skills, with the ability to work professionally alongside a diverse team
An ambitious, hardworking, and team-oriented spirit with a "no task too small" attitude
Proficiency with Apple products and MS Office; experience with Salesforce or CMS platforms is a plus
Availability to work a dynamic schedule, including late evenings and weekends
An appreciation for fitness, a balanced lifestyle, and the Peloton mission

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ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable l

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