Practice Supervisor — Orthopedic Specialty Call Center

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Schedule: Monday-Friday; 8:00 AM - 5:00 PM

Address: 200 Callen Blvd, Summerville, SC. This position will also rotate to 124 North Creek Drive, Unit A; Summerville, SC 29486.

Primary Function/General Purpose of Position

The Practice Supervisor will assist with overseeing the overall functioning of the practice including management of staff, workflow development, financial performance, provider and staff engagement.  The position will support the Practice Administrator as it relates to revenue integrity, employee engagement, building customer relations and customer satisfaction outcomes. The results of this position will be measured by compliance to standards with focus on volume, customer service initiatives, productivity, patient satisfaction scores, results of JC tracers, and employee engagement scores.  

Essential Job Functions

• Performs patient care tasks ensuring accurate, safe, professional care

• Handles all administrative functions related to assigned areas. Accomplish assignments while meeting work quality, quantity, and timeliness expectations

• Assists other members of the team as needed, providing patient care where skilled or certified to assist or assisting clerical staff when the work demands. 

• Responds actively and effectively with sensitivity to the needs of internal/external customers while portraying a positive and professional image. 

• Supports and promotes practice in efforts in meeting established projects and goals.   

• Adheres to hospital, network and practice safety and compliance policies and procedures and demonstrates flexibility in job duties as needed

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• BLS Basic Life Support – American Heart Association (required within 90 days of hire)

Education

• High school diploma (required)
• Coursework in medical terminology and healthcare office (preferred)

Work Experience

• 3 years of recent experience in healthcare with at least one year being in an administrative setting (required)
• 1 year of supervisory experience (required) for BSMH
• 1 year of supervisory experience (preferred) for RSFH

Training

• None

Language

• None

Patient Population

• Not applicable to this position

Working Conditions

• Periods of high stress and fluctuating workloads may occur.
• May have periods of constant interruptions.

Physical Requirements

Physical Demands

Frequency                                              0%                  1-33%                 34-66%                 67-100%

Lifting/ Carrying (0-50 lbs.)                                             x                                                                      

Lifting/ Carrying (50-100 lbs.)                                       x                                                                       

Push/ Pull (0-50 lbs.)                                                       x                                                                       

Push/ Pull (50-100 lbs.)                                                   x                                                                       

Stoop, Kneel                                                                       x                                                                     

Crawling                                                                             x                                                                      

Climbing                                                                             x                                                                      

Balance                                                                               x                                                                      

Bending                                                                               x                                                                     

                                                                                                                                        

Work Position

Frequency                                               0%                  1-33%                 34-66%                 67-100%

Sitting                                                                                   x                                                                     

Walking                                                                                                                x                                     

Standing                                                                                                              x                                      

                                                                                                                                     

Additional Physical Requirements/Hazards

Physical Requirements

• Perform shift work
• Hear alarms/telephone/audio recordings

                                                           

Hazards

• Not applicable to this position                                                                             

Skills

• Active Listening
• Critical Thinking
• Verbal and Written Communication
• Monitoring
• Judgment and Decision Making
• Operation Monitoring
• Time Management
• Customer Service
• Problem solving
• Medical Terminology
• Office Machine Operation
• Supervision
• Coordination
• Teamwork
• Ability to train staff

Roper St. Francis Healthcare is an equal opportunity employer. 

As a Roper St. Francis Healthcare teammate, you’re part of a Misson that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts

• Paid time off, parental and FMLA leave, and short- and long-term disability

• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

RSFPP Orthopedics - RSFPP - Specialty Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@RSFH.com.