About the role
JOB DESCRIPTION:
About Abbott
At Abbott, we’re committed to helping people live their best possible life through the power of health. Our Diagnostics division delivers innovative solutions that enable faster, more accurate decision-making—improving patient outcomes worldwide.
The Opportunity
We are seeking a Commercial & Customer Service Manager to lead our Ireland business within Core Diagnostics. This is a high-impact leadership role with full accountability for commercial performance, customer experience, and service delivery.
You will play a critical role in driving sustainable growth, enhancing customer satisfaction, and aligning service operations with strategic business goals—while building and leading a high-performing, engaged team.
Key Responsibilities
Own and deliver Ireland commercial performance, including revenue growth, forecasting accuracy, and profitability improvement
Lead and develop a high-performing Customer Experience, Service, and Sales team
Define and execute strategic business development and account growth plans
Build strong relationships with senior stakeholders, including public sector partners (HSE)
Drive tender engagement and contract success, ensuring compliance with procurement frameworks
Enhance customer satisfaction, retention, and long-term value through a customer-centric approach
Align closely with UK & Ireland leadership to deliver regional strategy and consistent service excellence
Monitor KPIs, drive accountability, and implement continuous improvement initiatives
Lead margin improvement and cost-efficiency initiatives
Manage supplier partnerships to improve service quality and reduce risk
Ensure full compliance with Abbott’s quality, regulatory, and operational standards
About You
Proven experience in sales leadership within healthcare or diagnostics
Strong track record of delivering commercial growth and operational excellence
Experience managing and developing high-performing teams
Demonstrated ability to influence senior stakeholders and decision-makers
Skilled in solution selling, account management, and strategic planning
Comfortable working across matrix and virtual environments
Qualifications
University degree (or equivalent)
Sales management experience in a global healthcare organisation
Technical/diagnostics background desirable
Why Join Abbott?
Lead a critical market with significant growth potential
Join a global organisation committed to innovation and impact
Work in a collaborative, purpose-driven environment
Competitive compensation and career development opportunities
Apply Now
If you are a commercially driven leader passionate about delivering exceptional customer experience and driving business growth, we want to hear from you.
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Sales Support & Administration
DIVISION:
CRLB Core Lab
LOCATION:
Ireland > Dublin : Liffey Valley, Block B
ADDITIONAL LOCATIONS:
WORK SHIFT:
Ie - 35.0Hst0 (Ireland)
TRAVEL:
Yes, 75 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Driving a personal auto or company car or truck, or a powered piece of material handling equipment
Aplyr's read
Abbott Laboratories is a leader in healthcare innovation, attracting professionals dedicated to advancing medical technology and patient care on a global scale.
What's promising
- •Abbott's diverse product range offers stability and growth opportunities.
- •Strong global presence enhances career mobility and international experience.
- •Commitment to R&D fosters a culture of innovation and learning.
What to watch
- •Regulatory challenges can impact product launch timelines.
- •High competition in the healthcare sector pressures market share.
- •Complex organizational structure may slow decision-making processes.
Why Abbott
- •Abbott's focus on both diagnostics and nutrition sets it apart from typical pharmaceutical companies.
- •Extensive global footprint provides unique cross-border project opportunities.
- •Abbott's investment in emerging markets offers growth in diverse regions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Abbott
Abbott Laboratories is a global healthcare company that develops and manufactures a wide range of medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals.
