About the role
Please Note: This is an in-office position which will require working at our Draper, UT headquarters. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
AI at BambooHR
At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.
Essential Job Duties
The Helpdesk Technician II is an experienced IT support professional who independently resolves a wide range of technical issues and plays a key role in maintaining the reliability of Helpdesk operations. This role goes beyond frontline support by owning systems, improving workflows, and designing automation solutions that increase efficiency. A successful Helpdesk Technician II is a trusted escalation point, a strong technical contributor, and a steady operational presence for the team.
You will:
- Independently resolve moderate-to-complex Helpdesk tickets
- Serve as an escalation point for Helpdesk Technician I
- Troubleshoot advanced software, access, and account-related issues
- Identify and resolve basic network connectivity problems
- Manage the full lifecycle of IT equipment, including provisioning and decommissioning
- Administer and support core IT systems such as Okta, Google Workspace, Jamf Pro, and Intune
- Design, build, and maintain automation solutions to improve Helpdesk efficiency
- Maintain and improve Helpdesk documentation, workflows, and standards
- Provide informal coaching and technical guidance to Helpdesk Technician I
What You Need to Get the Job Done
- 2–4 years of experience in a Helpdesk or technical support role
- Ability to independently troubleshoot and resolve complex technical issues
- Strong understanding of Windows, macOS, and SaaS-based tools
- Experience creating and maintaining automation solutions
- Strong organizational skills and attention to detail
- Effective communication and collaboration skills
- Associate’s degree or equivalent experience preferred.
- Must be able to lift up to 40 pounds.
What Will Make Us REALLY Love You
- Basic networking experience (VLANs, routing, switching)
- Scripting or automation tooling experience
What You'll Love About Us
- A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
- Comprehensive health, life, and disability insurance
- Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
- 401k plans with up to 6% company match
- $2000 Paid-Paid Vacation bonus
- EAP through Headspace
- Check out all our benefits that benefit you
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you t
Aplyr's read
BambooHR specializes in HR software for small to medium businesses, fostering a culture of innovation and employee empowerment.
What's promising
- •BambooHR focuses on small and medium-sized businesses, providing tailored HR solutions.
- •The company offers a comprehensive suite of HR tools, enhancing user experience.
- •BambooHR is known for a strong emphasis on employee empowerment and company culture.
What to watch
- •Limited public information about BambooHR's financial performance and growth metrics.
- •The company faces competition from larger HR software providers with more resources.
- •BambooHR's focus on small businesses may limit scalability for larger enterprises.
Why BambooHR
- •BambooHR offers a user-friendly platform specifically designed for smaller businesses.
- •The company emphasizes employee self-onboarding, streamlining the hiring process.
- •BambooHR's culture is centered around innovation and employee satisfaction.
Aplyr’s read is generated by AI from public sources. Was it useful?
About BambooHR
BambooHR is a leading online human resources software provider that specializes in small and medium-sized businesses. The platform offers a range of HR tools including applicant tracking, employee self-onboarding, and performance management.
