Helpdesk Technician II

Please Note: This is an in-office position which will require working at our Draper, UT headquarters. Additionally, employment with BambooHR is contingent on passing both a background and credit check. 

AI at BambooHR
At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Essential Job Duties

The Helpdesk Technician II is an experienced IT support professional who independently resolves a wide range of technical issues and plays a key role in maintaining the reliability of Helpdesk operations. This role goes beyond frontline support by owning systems, improving workflows, and designing automation solutions that increase efficiency. A successful Helpdesk Technician II is a trusted escalation point, a strong technical contributor, and a steady operational presence for the team.

You will:

• Independently resolve moderate-to-complex Helpdesk tickets
• Serve as an escalation point for Helpdesk Technician I
• Troubleshoot advanced software, access, and account-related issues
• Identify and resolve basic network connectivity problems
• Manage the full lifecycle of IT equipment, including provisioning and decommissioning
• Administer and support core IT systems such as Okta, Google Workspace, Jamf Pro, and Intune
• Design, build, and maintain automation solutions to improve Helpdesk efficiency
• Maintain and improve Helpdesk documentation, workflows, and standards
• Provide informal coaching and technical guidance to Helpdesk Technician I

What You Need to Get the Job Done

• 2–4 years of experience in a Helpdesk or technical support role
• Ability to independently troubleshoot and resolve complex technical issues
• Strong understanding of Windows, macOS, and SaaS-based tools
• Experience creating and maintaining automation solutions
• Strong organizational skills and attention to detail
• Effective communication and collaboration skills
• Associate’s degree or equivalent experience preferred. 
• Must be able to lift up to 40 pounds. 

What Will Make Us REALLY Love You 

• Basic networking experience (VLANs, routing, switching)
• Scripting or automation tooling experience

What You'll Love About Us

• A Great Company Culture that has been recognized by multiple organizations like Inc, and Salt Lake Tribune
• Comprehensive health, life, and disability insurance 
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace
• Check out all our benefits that benefit you