Principal User Experience Designer

Principal UX Designer, GTM Agentic Experiences 

Position Overview 

The Principal Designer on our Digital Support team at Autodesk is a strategic, systems-level thinker who drives high-quality, journey-centric experiences across products and teams. Our team is responsible for connecting our front to back customer success experiences through GTM technology solutions. In this role, you will lead the definition and evolution of agentic and multi-modal experience systems that enable consistent, scalable, and intelligent interactions across Autodesk’s GTM and product surfaces. 

You will operate in highly ambiguous, emerging problem spaces, shaping how conversational agents, UI, and personalization come together to form cohesive user experiences. This role requires deep expertise in systems and interaction design, strong cross-functional collaboration, and the ability to influence direction across distributed teams. 

You will help establish a platform design approach that enables teams to independently deliver agentic experiences while maintaining consistency, clarity, and trust across the customer journey and user touchpoints. 

You’ll join a highly collaborative team working on complex and high-impact experience challenges, partnering with product, engineering, and machine learning teams to define the future of Autodesk. 

Responsibilities 

• Lead vision and strategy for agentic and multi-modal experience systems, ensuring solutions scale across products, platforms, and GTM surfaces 

• Define and evolve interaction patterns and frameworks for chat, UI, and hybrid experiences, including agent behavior, task execution, and system feedback 

• Independently frame ambiguous problems and drive complex initiatives from definition through delivery, particularly in emerging areas such as AI-driven and personalized experiences 

• Partner closely with product, engineering, research, machine learning, and platform teams to deliver cohesive, end-to-end experiences that integrate agent capabilities into real workflows 

• Shape cross-functional roadmaps by synthesizing research, customer needs, and business objectives into scalable design strategies 

• Raise the bar for design quality across interaction, usability, and system coherence, influencing standards beyond immediate project teams 

• Mentor and coach designers across teams, elevating craft, systems thinking, and strategic judgment at a program or organizational level 

• Explore and apply AI-driven workflows and emerging technologies to improve both the design process and customer experience 

• Communicate complex ideas clearly to senior stakeholders, contributing to shared understanding, alignment, and best practices across the organization 

Minimum Qualifications 

• 8+ years of experience designing and delivering digital experiences within complex, multi-product ecosystems 

• Deep expertise in systems design, interaction design, and information architecture, applied to large-scale problems 

• Demonstrated ability to influence and align senior stakeholders across product, engineering, and design, using strong communication, storytelling, and stakeholder management to drive clarity and decisions in complex, cross-team environments 

• Demonstrated ability to shape product or platform direction through design-led strategy 

• Proven ability to lead through influence in highly cross-functional environments, including with senior stakeholders 

• Portfolio demonstrating systems thinking, multi-modal experience design, and impact across multiple teams or initiatives 

• Experience mentoring designers and raising the quality bar across teams or programs 

• Comfort operating in ambiguous, fast-moving environments 

• Strong design judgment grounded in user needs, business context, and scalable principles 

• Curiosity and adaptability, with experience exploring or integrating AI-enabled tools and workflows into design practice 

Preferred Qualifications 

• Experience designing agentic, conversational, or AI-driven experiences, including considerations of trust, clarity, and user control 

• Experience working on horizontal, or shared capabilities that span multiple products or teams 

• Experience designing multi-modal interactions that combine UI, automation, and conversational interfaces 

• Familiarity using design systems and component-based design at scale 

• Experience incorporating personalization or adaptive systems into user experiences 

• Proven ability to operate effectively in environments with distributed ownership and competing priorities 

• Experience partnering with product and analytics teams to define success metrics and evaluate impact 

• Experience designing for B2B, enterprise, or te