​Systems Engineer, Enterprise Operations​ Center

  Berkadia Services India Pvt Ltd

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       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I We Love our Jobs I We Innovate

 

JOB DESCRIPTION

Title : Systems Engineer, 

Department :Innovation

Location: Hyderabad

Shift - Rotational Shift

Position Summary

The Cloud and Infrastructure Technology Team manages the design, installation, and maintenance of Berkadia’s technology infrastructure.  This includes all physical & virtual servers, cloud platforms (Azure and AWS), Active Directory, Docker, Kubernetes, messaging, storage, alerting, Service Mesh, monitoring and backups. This position will require a blend of on-premises and cloud knowledge. 

At Berkadia, cloud computing continues to allow us to modernize and consolidate IT infrastructure, automate workloads, and pursue next-generation innovation. To continue this transformation, we’re seeking an experienced systems and/or Amazon Web Services (AWS) engineer with experience in the development, implementation, optimization, and maintenance of our cloud-based solutions as well as the support and maintenance of our on-premises systems. The ideal candidate will have experience implementing and using various monitoring and observability tools, both cloud and on-premises based.  This person will also be experienced in other cloud-based tech, with a firm grasp of emerging technologies, platforms, and applications, and ability to customize them to help our business become more secure and efficient as well as on-premises and enterprise solutions including server hardware, Windows Server, email, DNS, virtualization, and storage solutions. From day one, you’ll have an immediate impact on the day-to-day efficiency of our IT operations, and an ongoing impact on our overall growth.

Responsibilities 

Essential Duties (Primary Responsibilities) include the following.

• Candidate must have exceptional communication and presentation skills.
• Ability to manage all assigned activities efficiently in standalone mode.
• Knowledge and strong aptitude in problem solving techniques.
• Ensure that the entire IT Infrastructure is under 24x7x365 surveillance and alerts are reported and resolved or escalated in a timely manner.
• Willing to Work in a 24x7x365 setup, involving night shifts.
• Persistent follow through towards issue resolution to achieve best application and systems availability.
• Escalate issues to Level 2 and 3, as per EOC policies and procedures.
• Understand application and business functionality and use technical and analytical expertise to locate and report problems.
• Respond to telephone calls, email/chat/web requests for technical support, monitoring problems to ensure timely resolution.
• Work with globally distributed IT support teams to assign issues to the right ticketing queues and follow-up continuously till issues are resolved.
• Update/maintain centralized documentation and artifacts for IT Infrastructure, systems and applications.
• Inform field IT personnel and/or vendors of issues and track corrective actions until they are cleared.
• Analyze performance and observability data and logs, determine the root cause of application outages and issues and implement needed solutions.
• Work in collaboration with various teams (infrastructure, data, development) to understand their application, end user experience and ensure proper monitoring and observability is in place.
• Help define and ensure that SLOs (Service-level objectives), SLAs (Service-level agreements), OLAs (Internal metrics) and SLIs (Service-level indicators) are met.
• Managing cloud environments in accordance with company security guidelines
• Troubleshoot incidents, identify root cause, fix and document problems, and implement preventive measures.