Guest Room Dining Assistant Manager

At The Cooper, the Room Service Assistant Manager supports the Room Service Manager in overseeing all aspects of the room service operations, including the delivery of food and beverages to guest rooms, ensuring exceptional service, and maintaining high standards of quality and cleanliness. The Room Service Assistant Manager will assist in scheduling, training, and supervising staff, as well as handling guest inquiries and complaints. 

Responsibilities: 

• Assist the Room Service Manager in managing and overseeing all room service operations.

• Help schedule, train, and supervise room service staff.

• Ensure prompt and courteous delivery of food and beverages to guest rooms.

• Assist in monitoring and maintaining high standards of quality, cleanliness, and presentation,

• Help handle guest inquiries and complaints in a professional and timely manner.

• Collaborate with the Room Service Manager to develop and implement new menu items and promotions.

• Assist in monitoring and controlling food and labor costs to meet budgetary guidelines.

• Ensure compliance with all health and safety regulations.

• Assist in maintaining inventory and ordering supplies as needed. 

Qualifications and Education:

• Previous experience in room service or food and beverage operations.

• Strong leadership and communication skills.

• Excellent customer service skills.

• Ability to work in a fast-paced environment.

• Knowledge of food and beverage operations.

• Ability to work evenings, weekends, and holidays as required.

• High school diploma or equivalent required.

• Degree in Hospitality Management or related field preferred.

• Food Handler's Certificate required.

• ServSafe Certification preferred.

Physical Requirements: 

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: 

• Must be able to lift equipment, supplies, etc. of at least 70 pounds. 

• Must be able to continuously stand for up to 8 hours per shift.  

• Must be able to resolve problems, handle conflict, and make effective decisions under pressure. 

• The role may require extended periods of time on your feet, especially during peak hotel hours or events. 

• Clear vision is important for reading reports, and analyzing data.

• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders. 

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.