Customer Service Engineer II

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Responsibilities:   

• Provide product technical advice via phone, email, and web communications and drive customer success by developing deep knowledge of software functions and partnering with Cadence global product development and engineering teams
• Document and report product issues, product limitations and customer enhancement requests
• Drive product evolution and quality by providing feedback and collaborating with other departments and stakeholders
• Create and deliver training classes, technical seminars, and technical marketing material
• Provide technical leadership in specialist area and promote industry best practices for Cadence products
• Support product sales teams by determining customer needs, developing solutions, demonstrating the value of Cadence Design Systems, and representing Cadence at technical events
• Research latest industry trends, continuously improve technical skills, and share knowledge within the organization
• Work effectively in a collaborative, multidisciplinary, global organization

Qualifications:   

• Minimum of a master’s degree in mechanical or aerospace engineering. 
• 5+ years of recent professional experience in engineering using a commercial FEA software – Nastran, Optistruct, Abaqus, Ansys, Hypermesh, ANSA
• Proficiency with Cadence software products desired – MSC Nastran, Marc, Dytran, Patran, MSC Apex
• Experience in linear, dynamics and nonlinear structural analysis
• Experience with fatigue analysis
• Experience with multiphysics (thermal, CFD, fluid-structure interaction, acoustic) analysis is a plus
• Good general knowledge of FE modeling workflows and CAE processes
• Experience with solving large models using HPC methods in the Linux environment
• Good knowledge of Windows and/or Linux systems with python programming skills
• Excellent presentation, written and verbal communication and interpersonal skills
• Availability to travel and conduct online training as required
• High motivation and ability to complete tasks independently

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