Representative Customer Service

Key Activities & Accountabilities 

Process flow and related procedures

 - Support Electonic Invoicing Specialist on mapping process flow 

- Identify potential flow issues and escalate

- Daily monitoring of errors (from Oracle to EDICOM, from EDICOM to SDI) and of SDI invoices rejection

- Management and adjustment of errors and of SDI invoices rejection

- Maintain relations with CS for error management   

Archiving

- Coordinate with EDICOM for the correct e-archiving of invoices (AR and AP) 

- Coordinate as needed to ensure that documents are properly archived 

Other

- Support Electronic Invoicong Specialist on reporting, communication and daily activities related to the electronic invoicing.