Client Care Representative II

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Our internal job posting site is intended for internal candidates only. Allowing external candidates to use your Sun Life computer to apply for internal positions is in violation of our Code of Conduct and the Corporate Information Security Policy.

Job Description:

Absence Leave Specialists review claims for leaves of absence and decide if the person applying is eligible to have their leave request approved. Handling various levels of claims gives you the opportunity to interact and make a difference for our clients daily.

How you will contribute:

• Review claim requests to ensure the person applying for leave meets all the requirements for approval, including their medical condition, the recommendations of their health care providers, and federal or state guidelines.

• Reach out to employees, employers, health care providers, and attorneys to get the paperwork or information you need to decision a claim.

• Serve our clients in a caring and empathetic manner, communicating clearly with them the decisions you make.

• Approve the leave if the person meets all the requirements.

• Ensure your claim decisions match the insurance contract and follow all state, federal, and corporate laws, regulations, and procedures.

• Process claims in a timely manner with accuracy.

• Protect and maintain personal health information with a high level of confidentiality according to Sun Life procedures and federal rules and regulations.

What you will bring with you:

• Ability to work with a diverse group of people.

• A passion for helping people, especially in times of need due to illness or injury.

• Ability to provide superior service and build positive relationships.

• Independent, innovative thinking and efficient decision-making skills to support leaves of absence request review and approvals.

• Attention to detail and organized approach to support documentation information.

• A drive to continuously learn, build, and grow professionally.

• Demonstration of strong mathematical skills for calculations and adjustment of claim payments.

• Strong organizational skills, including the ability to prioritize work and multi-task.

• Strong research, analytical, critical thinking, problem solving skills and decision-making skills.

• Ability and desire to work in a fast-paced, service-oriented environment.

Job Category:

Call Centre

Posting End Date:

26/06/2026