Technical Account Specialist

Confirmed live in the last 24 hours

Toptal

South America, Central America

Remote

Posted May 27, 2016

Job Description

Job Summary:

You will be working directly with Toptal’s clients to understand their needs, custom-match them with Developers from our talent network, and provide support during the matching process.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

· Work with clients to understand their needs, custom-match them with Engineering experts from different specialties within our talent network (Software Development, DevOps, Data Science, Artificial Intelligence, among others), and provide support during the matching process, throughout the engagement, and beyond.

· Manage client expectations effectively.

· Write professional, engaging, and accurate job descriptions to attract the best talent for the job.

· Find the right talent to meet client goals.

· Introduce the talent to the client in a way that showcases the talent’s experience, skills, and relevance to the client’s business needs.

· Manage the matching process end-to-end to ensure a positive experience for both the client and talent, including:

· Confirm that talent meets both skills and experience criteria along with the commitment and timezone constraints.

· Track, understand, and incorporate client and talent feedback to increase the likelihood of success.

· Work collaboratively with other teams to effectively take advantage of opportunities, remove friction in the process, and deal with engagement issues when they arise.

In the first week, expect to:

· Onboard and integrate into Toptal.

· Learn about Toptal’s history, culture, and vision.

· Familiarize yourself with the team’s tools, processes, and reporting mechanisms.

· Shadow matching calls and learn about the matching process with your TopPal.

In the first month, expect to:

· Take on your first clients and manage their engagements with Toptal, while exercising discretion and independent judgment.

· Learn about supporting teams and how they contribute to the company’s success.

· Work closely with individual Developer talents from our network.

· Become proficient with Toptal’s platform.

In the first three months, expect to:

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